Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Sindura Bandi

Sindura Bandi, DO, FACOG

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Bandi is accepting new patients. ARC Nurture North Ob/Gyn
📞 512-994-2662📞 512-994-2662

More Info

I enjoy caring for women through the various stages of their lives, whether it’s their first preventive procedure or helping them through menopause. It is a true privilege to bring a new life into the world and become part of my patient’s family. I am passionate about preventive care and believe that the patient-physician relationship should be based on open communication to help make an informed decision.

Personal Summary

Originally from Plano, TX, Dr. Bandi lived in other Midwest states and is excited to be back in Austin. When she’s not working, Dr. Bandi enjoys the outdoors, traveling, spending time with family and friends, and cheering on the Longhorns. One of her favorite Central Texas spots is the Austin 360 bridge – “an awesome place to just sit, relax, and enjoy everything Austin has to offer – with a scoop of Amy’s ice cream, of course!”

Professional Positions and Honors

Dr. Bandi holds these memberships and honors:
  • Fellow, American College of Obstetricians and Gynecologists
  • Member, Travis County Medical Society

Recommended Resources

📅 Request an Appointment with Sindura Bandi, DO, FACOG

Joined ARC

2018

Education

BS in Chemical Engineering, The University of Texas at Austin, 2005

Medical School

University of North Texas Health Science Center, Texas College of Osteopathic Medicine, Fort Worth, TX, 2009

Residency / Internship

Good Samaritan and Bethesda North Hospitals, TriHealth Obstetrics and Gynecology Residency Program, Cincinnati, OH, 2013

Certification

Board Certified in Obstetrics and Gynecology

Languages

Fluent in Telugu and Hindi

Comments or Questions?