Labor Day hours

Labor Day, Monday, September 7: ARC Far West, ARC Round Rock, and ARC Southwest After Hours Clinics will be open 8am - 5pm on Labor Day, Monday, September 7. All other ARC clinics will be closed in observance of Labor Day.

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Olivia Cummins

Olivia C. Cummins, PA-C Pronunciation Guide

Orthopedics
Arm/Elbow CareHand CareOrthopedics Adult CareOrthopedics Pediatric Care

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or advanced practice clinician (APC) provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all clinicians display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations Ages seen: 16 - 99 Non-Surgical Clinician Joined ARC: 2023
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About Olivia C. Cummins, PA-C

  • Effective June 8, 2026, Olivia Cummins, PA-C, is seeing patients at ARC South Specialty, ARC East 7th, and ARC Medical Park Tower Orthopedics. This move may affect upcoming appointments. Please check all notifications from ARC for visit details and address before any upcoming appointments.

    Olivia is currently working with Dr. Gregg Vagner, caring for his patients with arm, elbow, and hand conditions and injuries. 

    Olivia Cummins grew up in Orange County, California. In her free time, she thrives on being active, whether going to a workout class with friends, exploring the outdoors, or visiting a new city. Olivia is an “avid foodie,” always eager to try a new restaurant or bake something new for family and friends. She really loves the Austin food scene, especially Lin Asian Bar+Dim Sum, for their “amazing soup dumplings!”

    Learn more about Physician Assistants.

I chose to pursue a career in medicine because of my deep-rooted empathy and genuine desire to make a positive impact on people’s lives, as I have always felt a strong connection to the well-being of others. Medicine provides me with a platform to channel my compassion into tangible actions that promote healthy and active living for people of all ages and backgrounds. I strive to forge meaningful connections and dedicate the time to truly listen to each individual. By understanding their unique stories, concerns, and aspirations, I can provide more personalized and effective medical guidance.

Services

Elbow Fracture Care

Elbow Fracture Care

Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.

Elbow Pain Treatment

Elbow Pain Treatment

Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.

Fracture Care

Fracture Care

Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.

Hand and Wrist Arthritis Treatment

Hand and Wrist Arthritis Treatment

Orthopedic treatment and care for arthritis of the hands and wrists.

Hand and Wrist Fracture Care

Hand and Wrist Fracture Care

Orthopedic treatment and care for fractured hands and wrists.

Hand and Wrist Pain Treatment

Hand and Wrist Pain Treatment

ARC orthopedic doctors and advanced practice clinicians (APCs) can evaluate and provide care for your hand and wrist pain.

Hand Fracture Care

Hand Fracture Care

ARC orthopedic doctors and advanced practice clinicians (APCs) provide treatment for hand fractures.

Non-surgical Treatment for De Quervain's Tenosynovitis

Non-surgical Treatment for De Quervain's Tenosynovitis

Non-surgical treatments for De Quervain's tenosynovitis can effectively help alleviate pain and restore wrist and thumb function.

Non-surgical Treatment for Dupuytren's Contracture

Non-surgical Treatment for Dupuytren's Contracture

Non-surgical treatments can effectively manage Dupuytren's contracture, helping improve hand function and flexibility.

Platelet-Rich Plasma (PRP) Injections

Platelet-Rich Plasma (PRP) Injections

Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.

Steroid Injections

Steroid Injections

Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Wrist Fracture Care

Wrist Fracture Care

Orthopedic treatment and care for wrist fractures.

Locations & Hours

Credentials

  • Board Certifications
    National Commission of Certification of Physician Assistants
  • Education
    B.S. in Human Biology, University of Southern California, Los Angeles, CA, 2014
    Master of Physician Assistant Studies, with Honors, Sacred Heart University, Fairfield, CT, 2021
  • Professional Positions
    • Member, American Academy of Physician Assistants
  • Awards & Honors
    • Outstanding Master’s Thesis Award, Sacred Heart University
    • Division 1 NCAA Women’s Water Polo Champion, University of Southern California, 2013

Mentions

Surgical clinicians

Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical clinicians

Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)