Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 15 - 99 Joined ARC: 2023
Olivia is currently working with Dr. Gregg Vagner, caring for his patients with arm, elbow, and hand conditions and injuries.
Olivia Cummins grew up in Orange County, California. In her free time, she thrives on being active, whether going to a workout class with friends, exploring the outdoors, or visiting a new city. Olivia is an “avid foodie,” always eager to try a new restaurant or bake something new for family and friends. She really loves the Austin food scene, especially Lin Asian Bar+Dim Sum, for their “amazing soup dumplings!”
Learn more about Physician Assistants.
I chose to pursue a career in medicine because of my deep-rooted empathy and genuine desire to make a positive impact on people’s lives, as I have always felt a strong connection to the well-being of others. Medicine provides me with a platform to channel my compassion into tangible actions that promote healthy and active living for people of all ages and backgrounds. I strive to forge meaningful connections and dedicate the time to truly listen to each individual. By understanding their unique stories, concerns, and aspirations, I can provide more personalized and effective medical guidance.
Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Learn More
Orthopedic treatment and care for fractured hands and wrists.
Our ARC orthopedics can evaluate and treat your hand and wrist pain.
Injections or shots deliver liquid medications, fluids, or nutrients directly into your body.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-259-3467 Fax: 512-406-7303
737-910-6700 Fax: 512-406-6296
512-346-6611 Fax: 512-406-7315
512-454-4561 Fax: 512-406-7330
512-443-1311 Fax: 512-406-6266
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Olivia was most excellent and very caring. Very informative on what needed to happen and what would happen. The other nurses that assisted were very kind and attentive as well.
Have a follow up soon and looking forward to seeing where I'm at. Olivia made me feel better about the situation and glad I have a clear set of instructions before our next visit. I didn't like that the report and instructions could not be viewed in the MyChart app. This is something that should be addressed.
Everything was good the doctor explain everything that I need to do and I understood her too
Dr. Cummins seemed very thorough and allowed me to ask questions. I never felt rushed which isn’t always true at ARC.
Kind, considerate, and informative!
Waiting for call regarding scheduling surgery; it's been a week.
Orthopedics, Cardiology, and Family Medicine expand. Dr. Andino recognized.
February 21, 2024 < 1 min read
Welcome to the Orthopedics team at ARC Medical Park Tower Orthopedics!
November 27, 2023 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)