Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Regina Koshy

Regina A. Koshy, MD


ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Koshy is currently accepting new patients. ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888
ARC Round Rock
📞 512-244-9024📞 512-244-9024

More Info

I wanted to pursue medicine because the profession studies and applies what is universal to all people – science and humanity. Because a person’s health can play a critical role in the making of a person’s life story, I want to know both of my patients’ stories – their health, and their life. The two stories are indelibly intertwined, and learning the whole story helps in solving a patient’s problem. Cardiology captivates me because the specialty relies on both the latest advancements in science, as well as the old, human tools of a good physical exam and history to improve the quality of patients’ lives. I work closely with my patients to achieve the best possible cardiovascular health possible.

Personal Summary

When she is not working, Dr. Koshy enjoys spending time with her husband and two children. They love taking their kids to local parks and listening to live music. She also enjoys traveling, running, swimming, exploring the local food scene, and playing the piano. Dr. Koshy grew up in Houston, and has lived all over Texas since then, but says “I like Austin best!” Her favorite local spot is Lady Bird Lake, because “it is a peaceful getaway in the middle of the city.” 

Services Offered

Professional Positions and Honors

Dr. Koshy holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American College of Cardiology
  • Member, American Medical Association
  • Member, Texas Medical Association
  • Internal Medicine Resident Outstanding Teacher, 2011

Joined ARC



BA in Plan II Honors and Biology, The University of Texas at Austin, 2004

Medical School

University of Texas Southwestern Medical School, Dallas, TX, 2009

Residency / Internship

University of Texas Health Science Center, San Antonio, TX, 2012


Cardiovascular Disease, University of Texas Health Science Center, San Antonio, TX, 2015


Board Certified in Cardiology, Internal Medicine and Echocardiography

Comments or Questions?