COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen from 0 to 99
Dr. Romero enjoys photography, and his patients can see some of his photographs in his office. He also enjoys jazz, opera, furniture restoration, and cooking. He enjoys time with his children, taking an art class with one of his daughters, piano lessons with another, and Scouting with his three sons. Dr. Romero loves to dance with his wife, and travel to new and old familiar locations.
I enjoy serving my patients. I knew for a long time that I wanted to be in medicine, and the more I pursued Podiatry, the more it appealed to me. I get to help people where life hits the pavement. Helping people get back on their feet is truly rewarding. I try to see my patients’ medical needs in an interdisciplinary way by treating the vascular, orthopedic, dermatological and neurological issues regarding the foot and ankle. Foot problems can be simple or complicated, either way--I enjoy the challenge.
Orthotics are medical aids prescribed by your podiatrist to improve foot and ankle issues, including foot deformities, arch pain, heel pain, diabetic foot ulcers, lower leg tendonitis, overpronation or over supination, back pain, and bunions.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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512-443-1311 Fax: 512-406-6266
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
N/A, had no issues or problems.
Dr. Romero truly cares about his patients and their recovery. I felt very comfortable throughout the pre & post op appointments.
It's always such a pleasure to see Dr. Romero! He only sees me once a year, but always remembers me. He takes the time to be sure that the main purpose for my visit has been addressed, specifically asking about this to be sure. He is one of my very favorite doctors!
Just the wait while in the room waiting for the doctor to arrive. It’s always past the time of the appointment
Waited 30 minutes to go back to patient room and another 15 to be seen by doctor. Would there be a way via phone messages to let us know if doctor is delayed instead of seeing it when walk into clinic? That would be helpful ! However, The doctor is really great and I am grateful to be seen by him.
Dr. Carlos Romero was very knowledgeable and also kind. He addressed all my concerns and was very understanding when I told him I would not be able to follow some of his recommendations. He also said he would include those recommendations in my discharge papers in case I changed my mind.
Dr. Romero is currently accepting new patients at the locations below:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)