Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Helena Gonzalez

Helena C. Gonzalez, MD

Pediatrics

4.8 of 5
(328) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gonzalez is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets.
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More Info

I enjoy working with children and being an advocate for their physical, mental, and emotional health. My goal is to create a partnership with each family and be present during the challenging moments as well as the fun ones.

Personal Summary

Dr. Gonzalez is married, and in her free time she enjoys spending time with her family. She also loves to travel and the opportunity to learn about different cultures. In addition, Dr. Gonzalez enjoys going to the park, jogging, and cooking.

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American Academy of Pediatrics
  • Outstanding Resident Teaching Award, 2012-2013 (during her residency)
  • Texas Monthly Super Doctors “Rising Stars” - 2015, 2016, 2017

Recommended Resources

Childhood Nutrition and Obesity:

Joined ARC

2013

Education

B.S. with Honors in Applied Learning and Development, The University of Texas at Austin, 2005.

Medical School

University of Texas Health Science Center, San Antonio, TX, 2010

Residency / Internship

University of Texas Southwestern Austin Pediatrics (Dell Children’s Medical Center of Central Texas), Austin, TX, 2013

Certification

Board Certified in Pediatrics

Languages

Spanish

Comments or Questions?