Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Helena Gonzalez

Helena C. Gonzalez, MD

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gonzalez is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets.
ARC Far West
📞 512-346-6611📞 512-346-6611

Helena C. Gonzalez, MD - Pediatrics - Austin Regional Clinic

Helena C. Gonzalez, MD

Pediatrics

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I enjoy working with children and being an advocate for their physical, mental, and emotional health. My goal is to create a partnership with each family and be present during the challenging moments as well as the fun ones.

Personal Summary

Dr. Gonzalez is married, and in her free time she enjoys spending time with her family. She also loves to travel and the opportunity to learn about different cultures. In addition, Dr. Gonzalez enjoys going to the park, jogging, and cooking.

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American Academy of Pediatrics
  • Outstanding Resident Teaching Award, 2012-2013 (during her residency)
  • Texas Monthly Super Doctors “Rising Stars” - 2015, 2016, 2017

Recommended Resources

Childhood Nutrition and Obesity:
📅 Request an Appointment with Helena C. Gonzalez, MD

Joined ARC

2013

Education

B.S. with Honors in Applied Learning and Development, The University of Texas at Austin, 2005.

Medical School

University of Texas Health Science Center, San Antonio, TX, 2010

Residency / Internship

University of Texas Southwestern Austin Pediatrics (Dell Children’s Medical Center of Central Texas), Austin, TX, 2013

Certification

Board Certified in Pediatrics

Languages

Spanish

Comments or Questions?