Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Brian Watabe

Brian Watabe, PA

Ear, Nose, and Throat (ENT)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

More Info

I chose a career in medicine when I was a child. I cut my hand in the aftermath of an earthquake and the surgeon allowed me to watch as he repaired it and taught me about the various structure in my hand. I strive to know my patients on a personal level and educate them on their disease processes, so we can work together in making decisions about their care.

Brian Watabe provides all ENT services except thyroid issues.

Personal Summary

Brian Watabe likes to stay active playing soccer, swimming, and running. He also enjoys cooking, playing piano, being active in his church, and discovering new restaurants with his wife.

Services Offered

Professional Positions and Honors

Brian Watabe is a member of:
  • Austin Society of Otolaryngology Head and Neck Surgery
  • Texas Association of Physician Assistants
  • Central Texas Physician Assistant Society

Recommended Resources

📅 Request an Appointment with Brian Watabe, PA

Joined ARC

2016

Education

B.S. in Molecular and Cell Biology, The University of Texas at Austin, 2011
Master of Physician Assistant Studies, The University of Texas Medical Branch, Galveston, TX, 2016

Comments or Questions?