Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Victoria DeMichel, PA-C, is working with Erin F. Dunlap, MD, and the Orthopedic team.
Victoria grew up in Chicago, IL. In her free time, she enjoys staying active by working out and running outdoors. Victoria loves visiting new restaurants and coffee shops in addition to traveling and exploring new cities. Among her favorite places in Central Texas are Radio Coffee & Beer for the coffee, and local food trucks. She also says, "As someone from out of state, I understand why Texans love H.E.B. – I love H.E.B. too!"
Learn more about Physician Assistants.
I chose a career in medicine — and specifically in orthopedic medicine — because it allows me to provide real, tangible solutions that improve my patients' quality of life. Restoring mobility, reducing pain, and helping people return to the activities they love brings purpose to my life. I believe in treating every patient the way I would want my family members to be treated — with compassion, respect, and a commitment to providing the highest quality care. I strive to build trust and ensure each patient feels seen, heard, and supported.
Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.
Hip arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.
Knee arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.
Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
Viscosupplement injections introduce hyaluronic acid into your joints to help reduce pain and swelling.
512-259-3467 Fax: 512-406-7303
512-346-6611 Fax: 512-406-7315
737-399-2200 Fax: 512-406-6299
512-454-4561 Fax: 512-406-7330
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
They were right on time. The X-ray tech was very good and efficient. My PA was very knowledgeable and explained things so I knew what was wrong with my leg. Happy to hear all things are good. She took her time explaining and she was not in a hurry. She was great. Thank you!!
I like that I’m more comfortable with my injury. X-rays & blood work!
Doctor seemed very caring and intent on solving my pain issue
Not any one thing .
She was very thorough. Nice chair side manner. I didn’t feel she was rushed.
The doctor was very educated on my knees and legs. She explained stuff really good and she made me very comfortable. I will recommend other clients to her.
We now have seven orthopedic surgeons and seven APCs providing care to patients across six ARC locations.
April 6, 2026 1 min read
Welcome to the Orthopedics team at ARC Medical Park Tower Orthopedics, ARC Cedar Park Building B, and ARC Greenlawn Specialty!
July 23, 2025 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)