Select ARC specialty physicians and advanced practice clinicians (APCs) have relocated to our new clinic, ARC South Specialty. If this move affects any of your scheduled appointments, you will receive communications via email, text, or phone. Please review all notifications from ARC before any upcoming appointments. Read more.
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, June 20, 7:00pm – Sunday, June 31, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Effective June 8, 2026, Kelly Coleman, APRN, is seeing patients at ARC South Specialty and ARC Far West Medical Tower. This move may affect upcoming appointments. Please check all notifications from ARC for visit details and address before any upcoming appointments.
Kelly sees sleep neurology patients 17 years and older who are neither pregnant nor breastfeeding.
Kelly Coleman grew up in Baton Rouge, Louisiana. When she is not working, Kelly is a clinical herbalist working with native Texas healing plants from her medicine garden at her home in South Austin. She can often be found in the woods, wildcrafting plants, in the kitchen making medicines, or reading about healing arts and traditions. Her favorite spot is – naturally – her backyard medicine garden!
Learn more about Advanced Practice Nurses.
A good night’s sleep is so important to every aspect of our lives. Sleep impacts our emotional, spiritual, and physical well-being, and is the truest unsung hero of our health and wellness. I believe in using a holistic approach to address the needs and wellness of the whole person.
ARC sleep specialists provide care for a variety of sleep disorders, including obstructive and central sleep apnea, narcolepsy, idiopathic hypersomnia, parasomnia, REM sleep behavior disorder, sleep terrors, sleepwalking, restless legs syndrome, periodic limb movement disorder, circadian rhythm disorders, and insomnia, and order at-home or in-lab sleep studies when appropriate.
512-346-8888 Fax: 512-406-7321
737-272-0600 Fax: 512-406-7312
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I know it is probably a personality thing but I didn't like the fact that she kept repeating the word "choke". I realize that's what sleep apnea is but she must have said it over 40 times and it was harsh. I left feeling really bad about myself
Somewhat rushed and dismissive of my input today although prior visits were pleasant. Something like "just tell me what you want" but in a dismissive way as opposed to collaborative
Excellent all around care,
Very helpful and explained a lot.
It's always a pleasure to visit with Kelly Coleman.
I have confidence in her expertise and she's very friendly, but it was frustrating to be interrupted several times before I could explain what was concerning me and what advice I was seeking. I eventually got the information I needed, but only after I had to redirect the conversation back to what I wanted to know.
ARC’s Kelly L. Coleman, MSN, APRN, AGCNS-BC, talks about the signs of sleep deprivation.
March 20, 2025 2 min read
ARC’s Kelly L. Coleman, MSN, APRN, AGCNS-BC, explains the health risks associated with poor sleep patterns.
March 13, 2025 2 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)