Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Effective June 8, 2026, Kelly Coleman, APRN, is seeing patients at ARC South Specialty and ARC Far West Medical Tower. This move may affect upcoming appointments. Please check all notifications from ARC for visit details and address before any upcoming appointments.
Kelly sees sleep neurology patients 18 years and older who are neither pregnant nor breastfeeding.
Kelly Coleman grew up in Baton Rouge, Louisiana. When she is not working, Kelly is a clinical herbalist working with native Texas healing plants from her medicine garden at her home in South Austin. She can often be found in the woods, wildcrafting plants, in the kitchen making medicines, or reading about healing arts and traditions. Her favorite spot is – naturally – her backyard medicine garden!
Learn more about Advanced Practice Nurses.
A good night’s sleep is so important to every aspect of our lives. Sleep impacts our emotional, spiritual, and physical well-being, and is the truest unsung hero of our health and wellness. I believe in using a holistic approach to address the needs and wellness of the whole person.
ARC sleep specialists provide care for a variety of sleep disorders, including obstructive and central sleep apnea, narcolepsy, idiopathic hypersomnia, parasomnia, REM sleep behavior disorder, sleep terrors, sleepwalking, restless legs syndrome, periodic limb movement disorder, circadian rhythm disorders, and insomnia, and order at-home or in-lab sleep studies when appropriate.
512-346-8888 Fax: 512-406-7321
737-272-0600 Fax: 512-406-7312
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
She was kind, answered all my questions and shared her personal experiences, which was very helpful
Kelly Coleman is very approachable and knowledgeable. She puts you at ease right away.
Very courteous and took the time to discuss the questions I had.
I loved Colman and found her bedside manner warm and helpful.
She is friendly and helpful! She communicates clearly and listens to my concerns.
I understand there’s a schedule but the appointment felt rushed. I want to be clear that the provider was very helpful and made sure I was understanding what she was advising me and went through changing setting on my machine to help me sleep better before I left. I am pleased with the provider. I just feel that overall appointment felt very rushed. My appt was at 8:30 and didn’t get in there on time and at 9:06 there was a knock on the door as to suggest it’s time to move to next patient.
Screen time before bed can disrupt sleep. Learn simple habits for better rest and when to seek care.
July 27, 2026 2 min read
ARC’s Kelly L. Coleman, MSN, APRN, AGCNS-BC, talks about the signs of sleep deprivation.
March 20, 2025 2 min read
ARC’s Kelly L. Coleman, MSN, APRN, AGCNS-BC, explains the health risks associated with poor sleep patterns.
March 13, 2025 2 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)