Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Effective June 1, 2026, Jessica Horwath, PA-C, is seeing patients at ARC Dermatology South Specialty. This move may affect upcoming appointments. Please check all notifications from ARC for visit details and address before any upcoming appointments.
Jessica grew up in San Antonio, TX. When she is not at work, Jessica enjoys going on hiking trips, attending Austin FC matches with her husband, and supporting their daughters at their soccer and art competitions. Among her favorite Austin area spots is Zilker Park, for playing sand volleyball or attending the Austin City Limits Music Festival.
Learn more about Physician Assistants.
I’ve always been drawn to a career where I could make a meaningful difference in people’s lives. I chose medicine because it allows me to combine science, problem-solving, and compassionate care. Dermatology offers the unique opportunity to help patients with conditions that affect not only their health, but also their confidence and quality of life. I value building lasting relationships with patients and guiding them through personalized treatment plans that help them feel comfortable and confident in their own skin.
Your ARC dermatologist or advanced practice clinician (APC) will help you decide on the best treatment plan for your acne.
A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Your ARC dermatologist or advanced practice clinician (APC) works with you to provide care to help ease chronic skin conditions like psoriasis, eczema, lupus, etc.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists and advanced practice clinicians (APCs) can provide the proper care for skin cancer and other skin lesions.
An ARC dermatologist or advanced practice clinician (APC) can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
512-292-5182 Fax: 512-406-7312
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Jessica and her nurse are the best she got me right back in got right to the problem in my back and took care of it… They both told me if you have any discomfort or concern do not hesitate to call.. I totally trust in the care and after care I am being given.. I am so thankful for everything
Horwath was awesome! We switched my daughter over to her for all future dermatological appointments needed.
The Jessica and her assistant were extremely positive, compassionate, and patient with my anxiety about the procedure. They walked me through everything beforehand, did not pressure me into the process, and waited until I was ready.
The PA Horwath and nurse made me feel so comfortable and took considerable time explaining everything. ARC system is amazing!!!
It felt very comfortable.. Nice clean clinic. They made sure I was well numb and let me know if I felt any kind of uncomfortable pain just to let them know.. It was a very easy procedure…
Very friendly staff! Helpful and answered all my concerns. Office is very clean, and roomy.
Welcome to the Dermatology team at ARC Southwest!
November 3, 2025 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)