Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Amy Mullin

Amy R. Mullin, PhD, FAAA, CCC-A

Audiology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Mullin is currently accepting new patients at: ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

Amy R. Mullin, PhD, FAAA, CCC-A - Audiology - Austin Regional Clinic

Amy R. Mullin, PhD, FAAA, CCC-A

Audiology

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I enjoy working with patients of all ages. I am passionate about helping patients maximize their communication potential, whether it is with hearing devices, assistive listening devices, and/or effective communication strategies. I enjoy taking time with patients to teach them about their new hearing devices.

Personal Summary

Dr. Mullin enjoys trail running, cycling, Pilates, and participating in triathlons. She also enjoys spending time with her family and friends, and volunteering with We Are Blood and Austin Partners in Education.

Conditions and Services 

  • Hearing aid services:
    • Assistive Listening Devices (ALDs): FM systems
    • Battery sales
    • Hearing Aid: sales and service
    • Hearing Aid: warranty service
  • Hearing Protection systems
    • Ear molds: custom-made noise protection earmolds
    • Ear plugs musician’s hearing  protection
  • Complete rehabilitation/counseling

Services Offered

Professional Positions and Honors

  • Instructor at The University of Texas at Austin, College of Communication Sciences & Disorders, 2008-2011
  • Dissertation Research: Horizontal localization and hearing in noise ability in adults with sensorineural hearing loss using hearing aids with binaural processing
  • Fellow, American Academy of Audiology
  • Certification, American Speech-Language-Hearing Association
  • Member, Austin Audiology Society
  • Pic Wagner Endowed Graduate Fellowship, 2008-2009
  • Villareal Outstanding Graduate Student in Audiology, 2006-2007

Recommended Resources

📅 Request an Appointment with Amy R. Mullin, PhD, FAAA, CCC-A

Joined ARC

2009

Education

Bachelor of Science degree The University of Texas at Austin, Austin, TX, 2002
Ph.D. in Communication Sciences and Disorders/Audiology, The University of Texas at Austin, Austin, TX, 2010

Certification

Licensed by the State Board of Examiners for Speech/Language Pathology and Audiology to practice, fit and dispense hearing aid instruments, Certified with the American Speech-Language Hearing Assoc.

Comments or Questions?