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Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Wu currently has long wait times for new patients. Please see below for physicians and advanced practice clinician (APC) she recommends to new patients wanting to transfer or establish care at ARC.
Dr. Wu serves as a back-up Internal Medicine doctor for ARC.
Dr. Wu enjoys spending time with family and friends, playing with her dog, Frosty, gardening and jogging.
I am passionate about helping my patients improve their health and live their life to the fullest by practicing evidence based and individualized medicine. I believe a personal and long term relationship with my patients and their families is important to make best decisions about their health and well being.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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512-259-3467 Fax: 512-406-7303
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
This marvelous Doc is always incredibly Rushed for time. She should have more time available for each client to Answer All questions :concerns … not 10–12 minutes!
Dr. Wu greatly helped me with sciatica pain. Movements to relieve the muscle stress on the nerve was invaluable. She was kind, listened to my concerns and proposed solutions. Highly impressed and thank her so much!
Dr. Wu is very knowledgeable and always takes the time to answer questions and explain the advice she gives. An excellent communicator who genuinely cares about her patients.
The entire ARC experience was positive and extremely helpful. The front desk staff made it easier for me to check in & pay my balance due concurrently. The RN was well beyond an incredible professional. She was thoroughly helpful, always patient oriented and very action oriented in my experience. Dr. Jennifer Wu, my Primary Care Professional and internist was extraordinary in all she provided. Dr. Wu was very proactive in helping me heal. Dr. Wu openly shared her thoughts and experiences from recent trading to facilitate my healing process. She takes fantastic care of me and is very wise.
I love Dr Wu! She is the best.
Dr. Wu is truly an exceptional family physician. She is highly knowledgeable, professional, and incredibly patient. What makes her so special is that she cares not only about our health, but also about our emotional well-being. She combines exceptional medical expertise with warmth and compassion, making us feel truly cared for and supported. Every time we leave her office, we feel relieved, encouraged, and filled with positive energy. We feel truly fortunate to have Dr. Wu as our family doctor. She is an outstanding physician.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)