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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Cedar Park Building C Ages seen: 16 - 99 Languages: Mandarin Joined ARC: 2013
Dr. Wu currently has long wait times for new patients. Please see below for physicians and advanced practice clinician (APC) she recommends to new patients wanting to transfer or establish care at ARC.
Dr. Wu serves as a back-up Internal Medicine doctor for ARC.
Dr. Wu enjoys spending time with family and friends, playing with her dog, Frosty, gardening and jogging.
I am passionate about helping my patients improve their health and live their life to the fullest by practicing evidence based and individualized medicine. I believe a personal and long term relationship with my patients and their families is important to make best decisions about their health and well being.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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512-259-3467 Fax: 512-406-7303
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I am inspired by my doctor and her staff. Left with all kinds of good advice for a healthy lifestyle. She encouraged my goals and dreams. Thank you Dr. Wu, nurses, and support staff.
Everyone is great
Always an easy check-in and I never feel rushed with Dr Wu. She goes over everything with me. She’s the best.
Efficient system
Doc is good and patient . We have to wait for 40 mins in the room
I love Dr. Jennifer Wu. She is a gem! She took special care in my welfare, offering great tips on longevity and how to take care of myself.
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)