Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Ages seen: 18 - 99 Joined ARC: 2021
Betsy grew up in the Dallas-Fort Worth area of Texas and has been in Austin since 2008. In her free time, she is a “chauffeur” for her two young boys to their various afterschool activities. Betsy enjoys music, playing the piano, and singing. Married to a musician, she loves seeing live music. And she says, “you can’t live in Austin without taking advantage of the hiking trails and swimming holes!” Among her favorite area locales are Hamilton Pool, Pease Park, and McKinney Falls State Park.
Learn more about Advanced Practice Nurses.
I have had and have heard of negative experiences at the physician’s office. I wanted to be a provider where people look forward to going to the clinic and feel comfortable speaking with me. I love Family Medicine because I can care for entire families and create meaningful relationships with my patients. I believe in having an open dialogue with my patients to individualize their care and achieve the best patient outcomes. I provide holistic healthcare while adhering to an evidence-based practice.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Blank is awesome
My provider and assistants in the office were all friendly and attentive!
Betsy always makes me feel comfortable and cared for.
Elizabeth Blank met my health concerns as she normally does, with care and patience in listening to my health issues. And the appointment setting and reception front desk staff are thorough in the processing to get the patient's needs met. Thank You, all at ARC.
NP Elisabeth Blank is just awesome as a medical provider. She listens intently when you express you health concerns and truly cares for her patients.
Dr Blank was very nice & extremely helpful. The only issue I had was my medicines were not sent to the pharmacy. The same thing happened at the last visit. Not sure if it is a system glitch or a forgotten push of a button. I just sent a message through My Chart & the prescription was sent to Sam’s.
Elisabeth “Betsy” Blank, APRN, is accepting new patients | Telemedicine visits are available.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)