Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Sue Shieh

Sue M. Shieh, MD


4.6 of 5
(209) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Shieh is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets.
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More Info

I love building relationships with my patients, and I strive to treat every patient as though they were a part of my own family. I want to work with each family in a supportive and collaborative way to provide them with the very best possible plan of care.

Dr. Shieh has a special interest in allergy and asthma, and performs expert newborn circumcisions at Seton Northwest and other Seton hospitals, as well as in her office.

Personal Summary

Dr. Shieh is a mid-Westerner from Kansas City, but has happily been in Austin since 2000. In her free time, she enjoys spending time with her husband and playing with her two children and two dogs. Her favorite outdoor activities include running, cycling, rock climbing and scuba diving. Dr. Shieh’s creative outlets include classical piano and planning home renovations with her architect husband.

Services Offered

Professional Positions and Honors

  • Is a specialist of the "Ask An Expert" panel on the SetonBabyTalk web site, answering questions regarding newborn and infant care
  • Provides care for the underserved as a volunteer staff physician at the Volunteer Healthcare Clinic in Austin

Recommended Resources


Joined ARC



B.A. in Biology, Washington University, St. Louis, MO, 1997

Medical School

University of Kansas School of Medicine, Kansas City, KS, 1997

Residency / Internship

University of Texas Health Science Center, San Antonio, TX, 2000


Board Certified in Pediatrics

Comments or Questions?