Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 0 - 99 Joined ARC: 1999
When not at work, Dr. Garcia enjoys spending time with his family, sports, and travel. He attends St. Austin’s Catholic Parish, a source of love and support for him and his family. Dr. Garcia is a history buff and has visited a number of Civil War sites. He hopes to one day take a tour of some World War II Pacific battle islands, and the World War I and II sites in Europe, especially the opportunity to visit Russia while there are still living witnesses to the events. As he says, "too little time, too much to do!"
I became a physician and surgeon to help people. My goal is to improve the quality of life for my patients, by diagnosis and treatment of their surgical illnesses. I also am deeply grateful for the satisfaction I get when I am able to treat acute life-threatening problems and make a real impact in my patients’ lives. I enjoy talking with and learning about my patients.
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30 minute outpatient procedure performed at a hospital or surgery center.
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ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Garcia was very friendly and explained everything for my upcoming procedure
Easy check in, nurse was really nice and Dr. Garcia did a great job explaining my upcoming procedure. Thank you!
Dr Garcia is the best !
Very good everything and everyone specially the Dr Garcia que el haya conseguido tan rapido mi cirugia. No hablo ingles y me encanto que tuvieron traductor.
I was very nervous about the surgery, and Dr. Garcia completely put my mind at ease. The surgery was quick and painless and I am so thankful to him for removing my lipoma. He is an amazing doctor and I would gladly fly in to Austin again for any procedure that I ever need done. Thank you Dr. Garcia
Excellent care bedside manner
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)