Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Joseph Garcia

Joseph E. Garcia, MD

General Surgery

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Garcia has relocated his practice to ARC South 1st Specialty. A letter was given to patients of Dr. Garcia (Read Letter)
ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311
ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I became a physician and surgeon to help people. My goal is to improve the quality of life for my patients, by diagnosis and treatment of their surgical illnesses. I also am deeply grateful for the satisfaction I get when I am able to treat acute life-threatening problems and make a real impact in my patients’ lives. I enjoy talking with and learning about my patients.

Dr. Garcia performs some procedures using the da Vinci® surgical system.

Personal Summary

When not at work, Dr. Garcia enjoys spending time with his family, sports, and travel. He attends St. Austin’s Catholic Parish, a source of love and support for him and his family. Dr. Garcia is a history buff and has visited a number of Civil War sites. He hopes to one day take a tour of some World War II Pacific battle islands, and the World War I and II sites in Europe, especially the opportunity to visit Russia while there are still living witnesses to the events. As he says, "too little time, too much to do!"

Services Offered

Professional Positions and Honors

  • Graduated from medical school in the Alpha Omega Alpha Honor Society
  • Member, Travis County Medical Society
  • Member, Texas Medical Association

Recommended Resources

📅 Request an Appointment with Joseph E. Garcia, MD

Joined ARC

1999

Education

B.S. in Microbiology, Summa Cum Laude, Texas Tech University, Lubbock, TX, 1981

Medical School

University of Texas Southwestern, Dallas, TX, 1981

Residency / Internship

The University of New Mexico Affiliated Hospitals, Albuquerque, NM,1986

Certification

Board Certified in General Surgery

Comments or Questions?