Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Rodolfo Gutierrez-Macias

Rodolfo G. Gutierrez-Macias, MDVideo Bio

Family Medicine

4.9 of 5
(743) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gutierrez-Macias has transitioned his practice to ARC Leander. His last day seeing patients at ARC Manor was December 20th. (Read letter)
 
Dr. Gutierrez-Macias is currently accepting new pediatric and adult patients at:
Book Now ARC Leander
📞 512-259-2198📞 512-259-2198

More Info

I chose medicine as an opportunity to integrate service, science and humanism to benefit the people who are in need of health care.  I listen to and involve my patients in their health care, providing them with the tools to make their own health choices. The more involved my patients are in their care, the better the outcome.

Personal Summary

When he is not working, Dr. Gutierrez-Macias’ priority is spending time with his wife and three children. He also loves to play the piano, and reads books “because I am a perpetual learner.” He enjoys Central Texas with its opportunities for recreation, art, and music.

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Diplomate, American Board of Family Medicine
  • Member, American Academy of Family Physicians
  • 2010 Community Health Provider of the Year, New Mexico Primary Care Association, Albuquerque, NM

Recommended Resources

Joined ARC

2016

Medical School

University Center of Health Sciences Medical School, University of Guadalajara, Jalisco, Mexico 1998

Residency / Internship

Family Medicine Residency: Texas Tech University Health Science Center, El Paso, TX 2005

Certification

Board Certified in Family Medicine

Languages

Spanish

Comments or Questions?