Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Cody Seel

Cody P. Seel, PA


4.9 of 5
(549) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

More Info

I wanted to be in the medical field since childhood. My grandmother was a nurse and I loved going to work with her and helping people. I chose a career as a PA because I like flexibility within medicine and both helping and teaching patients, while continuing to learn throughout my career. I believe in listening, being kind, and treating every patient with dignity and respect. I want every patient to leave the clinic with a clear understanding of what they are experiencing and satisfaction that we have helped them with everything we can.

Personal Summary

Cody Seel grew up in rural Wyoming, fifth generation, in a tiny community of 300 people. She is passionate about health and fitness, and loves getting her heart rate up with exercise (including yoga and soccer) and exploring the science of wellness. She enjoys spending time with friends, family, “and my amazing husband.” They like cooking, trying new restaurants, and traveling. Ms. Seel’s favorite local spot is Austin’s Zilker Park, “a beautiful natural place within the city that provides a place for community and making great memories.”

Professional Positions and Honors

  • Member, American Academy of Physician Assistants
  • Member, Central Texas Physician Assistant Society
  • Member, Junior League of Austin

Recommended Resources

Joined ARC



BA in Human Biology, University of Northern Colorado, Greeley, CO, 2000.
Child Health Associate Physician Assistant Certificate, MS, University of Colorado Health Sciences Center, Aurora, CO, 2005


PA-C, National Commission on Certification of Physician Assistants

Comments or Questions?