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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Goodnight Ranch Ages seen: 0 - 99 Joined ARC: 2025
Andie grew up in Decatur, TX. When she is not working, she enjoys playing tennis, finding new coffee spots, collecting rocks, and playing with her cat, Porsche. Among Andie’s favorite local spots is Mozart’s Coffee Roasters in Austin.
Learn more about Physician Assistants.
I was initially drawn to medicine and dermatology after my father was diagnosed with melanoma when I was in high school. It is fulfilling to me to help patients make positive changes in their skin and feel more educated when they are making choices. Dermatology is intellectually stimulating, with so many facets to explore, which makes it continually exciting. Preventive medicine and patient education are of utmost importance in all fields of medicine, but especially dermatology. I value the time I spend with patients creating a collaborative, informed treatment plan, so they feel well equipped to make decisions about their treatment.
Your ARC dermatologist or advanced practice clinician (APC) will help you decide on the best treatment plan for your acne.
A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Your ARC dermatologist or advanced practice clinician (APC) works with you to provide care to help ease chronic skin conditions like psoriasis, eczema, lupus, etc.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists and advanced practice clinicians (APCs) can provide the proper care for skin cancer and other skin lesions.
An ARC dermatologist or advanced practice clinician (APC) can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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512-231-5150 Fax: 512-406-6262
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Everyone was very kind. The nurse explained everything. Andie Keller was very thorough and explained everything and set me at ease.
This is my first time seeing Dr Keller. She was pleasant and very kind. She was attentive to my concerns and helpful. I will definitely recommend her and see her for all my dermatology needs.
In and out very fast - did not have to wait long
Today's experience was one of my best. Excellent, lots of information was given. Very friendly. Made me feel very comfortable talking to nurse, PA and the person in training. Will definitely return here.
I had such a great experience with Dr. Andie E. Keller. She was incredibly kind, patient, and beyond informative. She really took the time to listen to my concerns, explain what was going on, and make sure I felt comfortable with the plan moving forward. I never felt rushed, and I truly felt cared for. I’m so grateful I found her and would highly recommend her to anyone looking for a dermatologist who genuinely listens and cares.
Everything was perfect. (Even though the drive from Circle C was not fun). Ms Keller and her associates were first rate professionals! I'm very pleased.
Welcome to the Dermatology team at ARC Southwest!
July 16, 2025 < 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)