Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Shauntavia Ward

Shauntavia Ward, MSN, FNP-BC

Family Medicine

4.8 of 5
(221) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Shauntavia Ward only sees patients for their Medicare Wellness visits. ARC Far West
📞 512-346-6611📞 512-346-6611

More Info

While working on the front lines of health care as a patient services representative, I was able to see the impact of the entire healthcare team on the overall patient experience, and I knew I wanted to make a difference in people’s live and health on a daily basis. Being a Nurse Practitioner combines my nursing passion and expertise with advanced practice knowledge to be able to deliver individualized, high-quality, evidence-based care. I believe in a holistic, collaborative approach that includes education, support, and advocacy for patients and their families, while promoting optimal health and wellness.

Learn more about Family Nurse Practitioners (FNP).

Personal Summary

Ms. Ward and her husband love to travel, and she also enjoys “hanging out” with her Yorkie pup, volunteering in the community, and discovering new places in Austin for good tacos! Her favorite local site is Auditorium (Butler) Shores, with its great running trail, access to Lady Bird Lake activities, a dog park, and fun outdoor events and festivals.

Services Offered

Professional Positions and Honors

Ms. Ward is a member of the American Association of Nurse Practitioners.

Recommended Resources

Joined ARC

2018

Education

BS in Nursing, Ohio University, Athens, OH, 2012
MS in Nursing, Family Nurse Practitioner Program, University of Cincinnati, Cincinnati, OH, 2015

Certification

AANP Certification as FNP-C

Comments or Questions?