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Vanessa Nelson

Vanessa R. Nelson, APRN, MSN, AGNP-C Pronunciation Guide

Cardiology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or advanced practice clinician (APC) provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all clinicians display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC South Specialty Ages seen: 18 - 99 Joined ARC: 2026
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About Vanessa R. Nelson, APRN, MSN, AGNP-C

  • Vanessa Nelson is working with the ARC Cardiology team and will begin seeing her own patients in late September.

    Vanessa was born in Austin and grew up in Lakeway. When she is not at work, Vanessa tries to spend ample time outdoors with her daughter watching the wild birds, walking on the numerous trails around town, spending time at the lake, or admiring beautiful flowers at the Lady Bird Johnson Wildflower Center. She loves to read and always welcomes good recommendations. Vanessa is a Longhorn football fan and loves spending fall Saturdays at home watching the games with her family. She also loves spending time in Dripping Springs, her home, and exploring Fredericksburg on the weekends.

    Learn more about Advanced Practice Nurses.

I have always, from a young age, enjoyed science and helping people. Health care is a dynamic career with constant innovation, which is very interesting to me. I enjoy learning about my patients as people and understanding their personalities to tailor their health education in a way they will proactively respond.

Services

Cardiac Rhythm Monitoring

Cardiac Rhythm Monitoring

Cardiac rhythm monitoring helps measure the rhythm of your heart in order to identify an irregular heart rhythm disorders.

Echocardiograms

Echocardiograms

ARC Cardiology offers standard echocardiograms and stress echocardiograms for patients 18 and older. A referral from your physician or advanced practice clinician (APC) is required to schedule an echocardiogram at ARC.

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Nuclear Stress Testing

Nuclear Stress Testing

Nuclear stress tests use a small amount of radioactive tracer and an imaging machine to create pictures showing blood flow.

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Stress Echocardiogram

Stress Echocardiogram

Stress echocardiography uses ultrasound imaging to show how well your heart works to pump blood to your body. It can help detect a decrease in blood flow to the heart from narrowing in the coronary arteries.

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Stress Testing

Stress Testing

A stress test shows how your heart works during physical activity, revealing problems with blood flow within your heart. We offer three basic types of stress testing: exercise/treadmill stress tests, nuclear stress tests, and stress echocardiograms.

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Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Treadmill Stress Testing

Treadmill Stress Testing

A treadmill test helps determine how well your heart handles work. As your body works harder during the test, it requires more oxygen, so the heart must pump more blood. The test can show if the blood supply is reduced in the arteries that supply the heart. It also helps doctors know the kind and level of exercise appropriate for a patient.

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Locations & Hours

Credentials

  • Board Certifications
    American Association of Nurse Practitioners
    Adult Gerontology Primary Care Nurse Practitioner
  • Education
    BS in Nursing, Idaho State University, Pocatello, ID, 2011
    MS in Nursing, University of South Florida, Tampa, FL, 2025
  • Professional Positions
    • Member, American Association of Nurse Practitioners

Mentions

Surgical clinicians

Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical clinicians

Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)