Patient Safety Protocols

Greeters

ARC greeters screen all patients for symptoms of potential viral illness before entering the clinic. This protocol applies to all visits at all clinics, both primary care and specialty care.

• For patients with symptoms, the greeter checks them in from outside the clinic and asks them to wait in their car. An ARC staff member meets them at the door when their exam room is ready and escorts them directly to the exam room.
• Patients without symptoms check in at the front desk like usual.
• Please wear a surgical mask to your visit for the health and safety of yourself and others. Strict mask use has proven successful in protecting the health and safety of our doctors and staff. We also comply with all local ordinances concerning COVID-19 health and safety measures. Please note that a surgical mask is preferred; a cloth mask is acceptable. If you have a valved mask, you can ask for a surgical mask from the greeter to replace or wear with your valved mask.

Visitors

Patients may be accompanied by one healthy adult per patient, if help is needed for the visit. Visitors with symptoms of any viral illness will be required to wait outside of the clinic.

COVID-19 Drive-up Testing

24/7 COVID-19 Hotline & Telemedicine Visits

Patients who suspect COVID-19 illness due to fever, cough, and shortness of breath or other viral symptoms should call the ARC 24/7 COVID-19 Hotline at 866-453-4525 to book a telemedicine visit with their doctor or an ARC doctor available after hours during the evenings and weekends.

If the patient’s symptoms indicate a test is necessary, the ARC physician will order the test from the ARC lab and instruct the patient to visit the nearest ARC drive-up testing site.

Drive-Up Testing

An ARC clinician will screen each patient at the drive-thru testing site to ensure they are not experiencing breathing difficulties. For those who do not require immediate medical attention, a nasal swab will be obtained and sent to the lab for COVID-19 testing.

Currently, it takes 1-2 days to receive results. All negative results appear immediately in ARC MyChart.

Drive-Up Telemedicine Visit

Due to high rate of testing in our drive-up tents, we require that patients book a telemedicine visit before arriving at the clinic. If someone drives up without first having an initial physician evaluation, they will have the option of calling our appointment line to book a telemedicine visit or booking online with MyChart. The next available telemedicine appointment is often within hours or the next day. If patients meet the testing criteria after their telemedicine visit, they will be instructed to return to the drive-up testing tent. Read more about ARC’s telemedicine service.

Costs

Drive-up Testing

Insurance companies currently cover costs for tests. For patients without insurance, the cost of the test at ARC is $134 – $100 with our cash pay/discount.

Telemedicine Visits

Most insurance companies are waiving copays for COVID-19 related telemedicine visits. If you have questions about the cost of the visit, please check with your health plan. For patients without insurance, ARC offers the same 25% discount as all other visits. The cost depends on what is covered in the visit.

Drive-Up/Curbside Testing Hours and Locations - North to South

	Mon-Fri 8:00am - 5:00pm	Mon-Fri 5:00pm - 7:00pm	Sat-Sun 8:00am - 5:00pm
ARC Cedar Park:
ARC Round Rock:
ARC Far West:
ARC South 1st:
ARC Southwest:
ARC Kyle Plum Creek:

Symptoms

When should I call my doctor?