Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Walter Kuhl

Walter B. Kuhl, MD

Same-Day Care

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Kuhl only sees patients for illness and injury.
Patients should always follow-up with their primary care physician (PCP).

ARC Round Rock
📞 512-244-9024📞 512-244-9024

More Info

I am fortunate to have found a profession that is not only challenging and constantly evolving, but one that allows me to develop rich relationships over time with patients and families. Best of all, no matter how busy or difficult my day might be, my patients find a way to entertain me with moments of humor. Practicing pediatrics is a pleasure on many levels.

Personal Summary

As the father of two children, Dr. Kuhl's greatest pleasure is time spent with family. "Watching one's children (and their long-time friends) gradually turn into accomplished and interesting young adults is a joy,” he says. Dr. Kuhl’s other spare time pursuits include reading, gardening, jogging and church activities.

Services Offered

Professional Positions and Honors

  • Fellow, American Academy of Pediatrics
  • Member, International Child Health Section of the AAP
  • Member, Texas Pediatric Society
  • Served as Chief of Pediatrics at two area hospitals
  • Served on the Executive Board of the local Pediatric Alliance
  • Best Doctors in America®, 2017-18
  • "Top Doctors" (formerly Best Doctors), Austin Monthly, 2011, 2013
  • Reader's Choice Award, Austin Family Magazine, 2005
  • Outstanding Community Pediatrician, Dell Children's Medical Center, 2007 
  • Readers' Choice Award, Parenting in the 90's, 1994, 1995
  • Special award for "Devotion to Infant Health though Promotion and Support of Breast-feeding", Texas Department of Health, 1993
  • Super Doctor, Texas Monthly, 2006, 2007, 2010, 2011, 2012, 20152016

Recommended Resources

Childhood Nutrition and Obesity:

Joined ARC



B.A. in Psychology, The University of Texas at Austin, Austin, TX, 1976

Medical School

The University of Texas Medical Branch at Galveston, Galveston, TX, 1980

Residency / Internship

The University of Texas Health Science Center, San Antonio, TX, 1983


Board Certified in Pediatrics


Medical Spanish

Comments or Questions?