ARC Seton Northwest closed, clinicians relocated

All gynecology-only and obstetrics and gynecology (Ob/Gyn) clinicians at ARC Seton Northwest have relocated their practice. Read letter.

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Jessica Navarro

Jessica Navarro, PA-C

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or advanced practice clinician (APC) provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all clinicians display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Far West Ages seen: 4 - 18 Languages: Spanish Joined ARC: 2026
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About Jessica Navarro, PA-C

  • Jessica Navarro serves as a pediatric physician assistant for ARC, working with Dr. James Anderson and the pediatric behavioral health team.

    Jessica was born in Oceanside, CA, and lived in several California cities, though she calls Temecula, CA, home. Outside of work, she enjoys exploring nature with her partner and two dogs. Jessica also enjoys completing jigsaw puzzles and spending time in the kitchen cooking and trying new recipes. Being relatively new to Central Texas, she's still having fun exploring and discovering new places, including Covert Park at Mount Bonnell in Austin.

    Coordinated care across specialties

    Our pediatric doctors and advanced practice clinicians (APCs) work closely with our dedicated ARC specialists who see children to coordinate your child's care. All ARC clinicians can access your child's health records directly without delay, resulting in more convenient and timely quality care for you and your child. Together, we emphasize prevention, evidence-based treatment, comprehensive care, and building long-term relationships.

    Learn more about Physician Assistants.

I always knew I wanted to pursue a career in medicine, though I was not sure of what path to take. I began my career as a medical assistant in family medicine, where I had the opportunity to work closely with a physician assistant and patients of all ages. Seeing the difference the PA made in patients' lives inspired me to become a PA. My approach is to meet each patient where they are and take the time to truly listen to their concerns. I believe building trust is an important part of mental and behavioral health care, especially when working with children and adolescents, and I strive to create a safe, nonjudgmental environment where patients and families feel heard, supported, and involved in their care.

Services

Pediatric Behavioral Health

Pediatric Behavioral Health

When you have concerns about your child’s mental or behavioral health, an ARC pediatric behavioral health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.

Learn More

Pharmacogenomic Testing

Pharmacogenomic Testing

Pharmacogenomic testing involves analyzing a patient's genetic makeup to understand how their genes influence their response to medications. This personalized approach helps tailor prescriptions, dosage, and treatment plans.

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Locations & Hours

Credentials

  • Board Certifications
    National Commission on Certification of Physician Assistants
  • Education
    BS in Biology, California State University, San Bernardino, CA, 2022
    MS, Physician Assistant, University of the Cumberlands, Florence, KY, 2026
  • Professional Positions
    • Member, American Academy of Physician Assistants

Surgical clinicians

Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical clinicians

Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)