Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Center Street Ages seen: 0 - 18 Languages: Vietnamese Joined ARC: 2020
Dr. Nguyen grew up in the suburbs of North Houston. When she is not working, she enjoys spending quality time with family and friends, including her fiancé and dog, Jake. In addition, Dr. Nguyen enjoys traveling, listening to live music, trying out new restaurants, board games, and hiking trails. She has several favorite central Texas spots, including Sculpture Falls, Red Bud Isle and Zilker Park. And, Dr. Nguyen says, “there can never be enough taco and BBQ places to try!”
Learn more about Doctor of Osteopathic Medicine (DO).
I pursued pediatrics to build long-lasting relationships and to create a meaningful impact on a child’s health and wellness beyond the clinic. As a pediatrician, I have the unique opportunity to help advise parents through the adventures of parenthood and guide children through their journey into adulthood. My goal is to work together as a team to support and treat each child’s individual needs while giving them the tools to live a healthy lifestyle. I hope to become their confidante and will strongly advocate for children and their families.
Many of our trusted ARC pediatricians offer pediatric ear piercing in a comfortable, clean, and safe environment.
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A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Ideal Protein is a medically supervised meal replacement program consisting of partial meal replacements, vitamin and mineral supplements, and conventional food.
OPTIFAST® is a physician-supervised, total meal replacement program, and is a thoroughly studied, medically created liquid formula plan to help you lose weight and improve your health.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio and more.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician will help you determine the kind of help you need and will help you access the right resources for your child.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-404-0347 Fax: 512-406-6295
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Nguyen is always good with my kids and always addresses all my concerns.
Everyone was very helpful- it was nice to have a sign telling us the doctor was running behind
Dr. Nguyen and her Nurse are amazing.
Dr was rushed, but still provided great care and addressed all concerns.
Dr Nguyen is a great doctor. Kind and caring
I want to say that I’m very thankful for the nurses and Doctor for carting for my daughter. She assets the problem and she gave me a solution to my daughters problem and I’m wry pleased to try the treatment she gave us. Thank you very much. 🥰
“If you think your child is showing signs of concussion, it’s really important that they get evaluated by a medical professional,” says Dr. Thu "Stephanie" M. Nguyen, Pediatrician at ARC Center Street. Dr. Nguyen discusses some of the common causes and treatments of concussion in children in this recent episode of ARC DocTalk on KVUE-TV.
December 3, 2020 1 min read
This year, rather than saying ‘Let’s cancel Thanksgiving,’ we want to answer the question ‘How do we make it safer?’ If you’re trying to find ways to celebrate but still protect vulnerable loved ones from COVID-19, here are some suggestions.
November 12, 2020 3 min read
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Dr. Nguyen is currently accepting new and and established patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)