Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Sean Chamberlain

Sean M. Chamberlain, DO

Family Medicine

4.7 of 5
(504) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Chamberlain has relocated his practice to ARC’s newest location, ARC Dripping Springs, where he is currently seeing patients. His last day at ARC Southwest was on August 16. (Read letter) Book Now ARC Dripping Springs
📞 512-829-9118📞 512-829-9118

More Info

I chose a career in medicine because it was the perfect overlap of academics and service to others. During undergraduate school, I enjoyed tutoring peers and considered the possibility of a career in research, education, or medicine. Family Medicine gives me the opportunity to do all three, and is a unique mixture of big-picture and detail-oriented thinking. I believe in listening to my patients, treating people, not problems. I look forward to developing meaningful relationships with my patients and continuing to enrich my understanding of what helps us all to thrive as individuals and members of our wider community.

Dr. Chamberlain has relocated his practice to ARC’s newest location, ARC Dripping Springs, where he is currently accepting patients. His last day at ARC Southwest was on Friday, August 16. Please see below for physicians he recommends to patients wanting to establish care at ARC Southwest. 

Personal Summary

Dr. Chamberlain grew up in Plano, TX. When he’s not working, he enjoys running, biking, swimming and reading. Dr. Chamberlain also plays some piano and guitar, and loves finding live music around the Central Texas area. His favorite local spots so far are the greenbelts “when the water level is up,” and he hopes to have time to explore the area.

Professional Positions and Honors

Dr. Chamberlain holds these memberships and honors:
  • Member Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Osteopathic Medical Association
  • Dean’s List and Honor Key Society, Texas State University

Recommended Resources

Joined ARC

2018

Education

BS in Biology, Magna Cum Laude, Texas State University, San Marcos, TX, 2009

Medical School

University of North Texas Health Science Center, Texas College of Osteopathic Medicine, Fort Worth, TX, 2015

Residency / Internship

Dell Seton Medical Center at The University of Texas at Austin, TX, 2018

Certification

Board Certified in Family Medicine

Comments or Questions?