Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Sean Chamberlain

Sean M. Chamberlain, DO

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

More Info

I chose a career in medicine because it was the perfect overlap of academics and service to others. During undergraduate school, I enjoyed tutoring peers and considered the possibility of a career in research, education, or medicine. Family Medicine gives me the opportunity to do all three, and is a unique mixture of big-picture and detail-oriented thinking. I believe in listening to my patients, treating people, not problems. I look forward to developing meaningful relationships with my patients and continuing to enrich my understanding of what helps us all to thrive as individuals and members of our wider community.

Learn more about Doctors of Osteopathic Medicine (DO).

Personal Summary

Dr. Chamberlain grew up in Plano, TX. When he’s not working, he enjoys running, biking, swimming and reading. Dr. Chamberlain also plays some piano and guitar, and loves finding live music around the Central Texas area. His favorite local spots so far are the greenbelts “when the water level is up,” and he hopes to have time to explore the area.

Professional Positions and Honors

Dr. Chamberlain holds these memberships and honors:
  • Member Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Osteopathic Medical Association
  • Dean’s List and Honor Key Society, Texas State University

Recommended Resources

📅 Request an Appointment with Sean M. Chamberlain, DO

Joined ARC



BS in Biology, Magna Cum Laude, Texas State University, San Marcos, TX, 2009

Medical School

University of North Texas Health Science Center, Texas College of Osteopathic Medicine, Fort Worth, TX, 2015

Residency / Internship

Dell Seton Medical Center at The University of Texas at Austin, TX, 2018


Board Certified in Family Medicine

Comments or Questions?