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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Round Rock Ages seen: 0 - 99 Joined ARC: 2023
Angela only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Learn more about Physician Assistants.
Angela Locke grew up in Montrose, Colorado. When she is not working, Angela stays “very busy at home with two boys, one dog, seven chickens, and fish!” She loves gardening, which, she says, has been her “toughest challenge since moving to Texas.” Being relatively new to the community, Angela is still exploring all the great places in the region.
Medicine may seem cold, and some feel like they are ‘just another patient,’ but this doesn’t have to be the case. I chose medicine because I want to change how people feel about going to their provider. My goal is to build relationships and provide the best information/care for patients, all the while treating them with compassion and dignity. I approach my practice and every encounter like a very well-known quote by Maya Angelou: ‘At the end of the day, people won’t remember what you said or did, they will remember how you made them feel.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Awesome team, so appreciate getting a last minute appointment- and the care I received was amazing!
This was one of the smoothest experiences I have had in the doctors office. Everything was very timely and professionally handled. I will definitely use this office again.
I usually feel very rushed at the office and I never get to talk about everything bothering me and limiting it to a few issues. However this time I did not feel rushed and I actually got told helpful information and prescribed things to help me with my pain rather than getting told to deal with it like I previously have.
My appointment was quick and easy today. Plus everyone was very nice. Thanks y’all!!
She was very kind and thorough to answer my questions. Took care to make sure to make sure I would get what I needed. Arc is always great.
I was able to get an appointment quickly and get the medication for my ear infection
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)