Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Samuel Long, III

Samuel E. Long, III, MD

General Surgery

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Long is currently accepting new patients at: ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

More Info

I wanted to be a surgeon since I was in the fourth grade, when we dissected an animal heart in class. Surgery offers me the unique opportunity to manage many chronic ailments with an operation, and also be part of a patient’s recovery. My love of medicine comes from a love of people, and I try to care for each patient as if they were a member of my own family. Good communication is a key component of my patient care and I try to explain things in a way that everyone can understand. Patients are my passion, and I believe that there is no greater privilege in medicine than being someone’s surgeon.

Dr. Long grew up in Dallas, TX, and is married with “two beautiful girls.” The family enjoys eating out, being on the lake, and playing with their dog, Ranger. He is also an avid Dallas Cowboys fan! Dr. Long’s favorite local spot is Lake Austin.

Services Offered

Professional Positions and Honors

Dr. Long holds these professional memberships and honors:

  • Member, Travis County Medical Society
  • Member, American College of Surgeons
  • Member, American Medical Association
  • Member, American Association of Endocrine Surgeons
  • Raleigh R. Ross Texas Surgical Society Scholar, 2017-2018
  • Administrative Chief Resident, Dell Medical School, 2017-2018
  • Resident of the Year, Dell Medical School, 2015-2016

Recommended Resources

📅 Request an Appointment with Samuel E. Long, III, MD

Joined ARC

2019

Education

B.S. in Science, cum laude, Samford University, Birmingham, AL, 2007

Medical School

Loyola University Stritch School of Medicine, Maywood, IL, 2013

Residency / Internship

Dell Medical School, The University of Texas at Austin, 2018 Baylor College of Medicine, Michael E. DeBakey Department of Surgery, Houston, TX, 2014

Fellowship

Norman W. Thompson Fellowship in Endocrine Surgery, University of Michigan, Ann Arbor, MI, 2019

Comments or Questions?