Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Robert (Bud) Thompson, Jr.

Robert (Bud) P. Thompson, Jr., MD, FACS

General Surgery

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Thompson is currently accepting new patients at: ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

I strive to provide high quality surgical care in a personal, timely manner. Over the years I have expanded my skills to learn the latest surgical techniques, including advanced laparoscopic surgery and weight loss surgery. My goal is to provide excellent, compassionate surgical care for all my patients.

Personal Summary

Dr. Thompson and his wife are both very excited to now live in “the best part of Texas” after being in the hustle and bustle of Houston for the last 23 years. They have three grown children who are now looking forward to visiting them in their new surroundings. When not in the clinic or the operating room, Dr. Thompson can be found outdoors. He especially likes Canyon Lake, where he might be searching for striped bass, the woods of the Hill Country, or one of the many lovely golf courses in the area. Otherwise, Dr. Thompson enjoys being at home, relaxing and cooking with his wife.

Services Offered

Professional Positions and Honors

  • Fellow, American College of Surgeons
  • Member, American Society of Metabolic and Bariatric Surgeons
  • Member, American Society of Breast Surgeons
  • Member, Society of Laparoendoscopic Surgeons
  • Member, Texas Medical Association
  • Member, Travis County Medical Society
  • Listed in Guide to America’s Top Surgeons – 2004-2010
  • Listed in Guide to America’s Top Physicians, 2003
  • “Top Doc” in General Surgery, Houston Magazine, 2004,2006, 2007

Recommended Resources

📅 Request an Appointment with Robert (Bud) P. Thompson, Jr., MD, FACS

Joined ARC

2013

Education

B.S in Biology, Baylor University, Waco, TX 1978

Medical School

University of Texas at San Antonio, San Antonio, TX, 1984

Residency / Internship

The Stamford Hospital- Stamford, Connecticut, Affiliated with New York Medical College, 1990

Certification

Board Certified in General Surgery

Comments or Questions?