Austin Regional Clinic

 Vaccine & Booster    |   Book Online Test    | 24/7 COVID-19 Hotline 866-453-4525
Austin Regional Clinic

Austin Regional Clinic

Paul (Douglas) Mumfrey

Paul (Douglas) Mumfrey, MD

Gynecology (Gyn-only)
Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Mumfrey is no longer with ARC. His last day seeing patients was February 9, 2022. Please see below for physicians he recommends to patients wanting to establish care at ARC South Ob/Gyn. (Read letter) ARC South Ob/Gyn
📞 512-383-9752📞 512-383-9752

More Info

Taking time to listen to my patients helps me be a better doctor! I am honored that they give me the opportunity to help them lead healthy and more fulfilling lives.

Please see below for physicians he recommends to patients wanting to establish care at ARC South Ob/Gyn. 

Personal Summary

When he is not at work, Dr.Mumfrey can be found “playing Batman” with his two sons or going on long walks with his Golden Retriever puppy, Matilda. He also really enjoys exercising, fishing, and playing golf.  His wife is also an ARC OB/Gyn partner, so he spends his free time keeping up with his boys and enjoying this great city!

Services Offered

Professional Positions and Honors

  • Chief of Staff, South Austin Medical Center 
  • South Austin Medical Center Medical Executive Committee Member
  • St. David's South Austin Medical Center Strategic Planning Committee, appointed by the CEO
  • Past Secretary of Medical Staff at St. David's South Austin Medical Center
  • 2016 Patient’s Choice Award from
  • Austin Monthly Top Doctors For Women 2020
  • Austin’s Top Doctors, Austin Monthly, 20212022

Recommended Resources

Joined ARC



B.S in Biology, University of New Orleans, New Orleans, LA , 1995

Medical School

Louisiana State University Health Sciences Center School of Medicine, Shreveport, LA, 2001

Residency / Internship

The University of Texas Southwestern Medical Center Parkland Memorial Hospital, Dallas, TX, 2005


Board Certified in Obstetrics and Gynecology

Comments or Questions?