Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Margaret (Molly) Gilmore

Margaret (Molly) B. Gilmore, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gilmore transferred her practice to the brand new ARC Buda. If you are a patient of Dr. Gilmore a letter was mailed to you. (Read Letter) ARC Buda
📞 512-295-1608📞 512-295-1608

More Info

I chose a career in Family Medicine because it offers an opportunity to work with all people, regardless of age, gender, or medical condition. I believe my role is as much about promoting health and wellness as it is about treating illness. My goal is to form a partnership with each patient, and to be accessible, up to date, and a careful listener. The greatest reward for me as a Family Physician is the continuity of care, and getting to know patients and their families over the years.

Personal Summary

Dr. Gilmore enjoys spending her free time with her husband and their dog, either hiking the greenbelt, shopping at local farmers’ markets, or trying new restaurants. One of her favorite Central Texas spots is the Darrell K. Royal Texas Memorial Stadium on game day, tailgating and watching the Longhorns with family and friends. Dr. Gilmore also volunteers for local nonprofits providing medical care and other services to the underserved in the community.

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Medical Association
  • Member, Texas Academy of Family Physicians

Recommended Resources

📅 Request an Appointment with Margaret (Molly) B. Gilmore, MD

Joined ARC

2014

Education

B.S. in Biology, Magna Cum Laude, St. Edward's University, Austin, TX, 2007

Medical School

Texas Tech University Health Science Center School of Medicine, Lubbock and El Paso, TX, 2011

Residency / Internship

University of Texas Southwestern at Austin Family Medicine Residency Program, Austin TX, 2014

Certification

Board Certified in Family Medicine

Languages

Conversant in Basic Medical Spanish

Comments or Questions?