Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Lisa Perron

Lisa Perron, RN, CHC

Healthiness Program

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

More Info

Coming from a long line of nurses, I have always been interested in health and wellness. After completing my training in Public Health, I wanted to be hand-on in making a real difference in people’s quality of life. I began researching careers in medicine and realized the impact nurses can have because of their direct patient care. Preventive health care is perhaps the most important aspect of medicine. I believe in the old cliché, an ounce of prevention is worth a pound of cure!

Starting week of March 23rd schedule will be as follows:
  • Tuesdays: Far West 7:00 am to 7pm
  • Wednesdays: Anderson Mill 11:00 am to 5:00 pm
  • Thursdays: Far West 7:00 am to 7:00 pm
  • Fridays: Anderson Mill 8:00 am to 2:00 pm

Personal Summary

Lisa Perron grew up in south Louisiana, outside of New Orleans and Baton Rouge. When she’s not working, Lisa enjoys rock climbing and boxing. Her favorite local activity is kayaking down the Medina River – “amazing!”

Services Offered

Joined ARC



B.A. in Anthropology and Sociology, Mary Washington College, Fredericksburg, VA, 1999
Master’s in Public Health – Nutrition and Health Program Design, Tulane School of Public Health, New Orleans, LA, 2005
Associate Degree in Nursing, Our Lady of the Lake College, Baton Rouge, LA, 2011


Association of Public Health Nurses (APHN)

Comments or Questions?