Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Lisa Clemons

Lisa K. Clemons, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Clemons is currently accepting new patients at: ARC Southwest
📞 512-282-8967📞 512-282-8967

Lisa K. Clemons, MD - Family Medicine - Austin Regional Clinic

Lisa K. Clemons, MD

Family Medicine

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I chose Family Medicine as my specialty because I like EVERYTHING – from seeing a baby in one room to a well-woman exam to an elderly patient – and after 20+ years in practice, I enjoying seeing patients now more than ever! I like seeing all members of the same family. Knowing about patients and their family members can sometimes help me in my medical decision-making. I try to listen and make the best decisions for my patients, and then I like to see them again to be sure what I am recommending for them is helping them.

Personal Summary

In addition to her practice, Dr. Clemons is a busy wife and mother to three children. Her household has many pets, as her husband is a veterinarian. Faith is important to Dr. Clemons, and the family enjoys serving in their local church, as well as hiking and spending as much time outside as possible. Dr. Clemons also enjoys reading and is a fan of Jane Austen and Tony Hillerman novels. Her favorite Central Texas locales are Pedernales Falls State Park and the Violet Crown trail.

Professional Positions and Honors

  • American Academy of Family Physicians
  • Travis County Medical Society

Recommended Resources

📅 Request an Appointment with Lisa K. Clemons, MD

Joined ARC

2018

Education

BS in Microbiology, Texas A&M University, College Station, TX, 1991

Medical School

University of Texas Medical Branch, Galveston, TX, 1996

Residency / Internship

McLennan County Medical Education and Research Foundation, Waco, TX, 1999

Fellowship

Obstetric Fellowship in Family Medicine, Central Texas Medical Foundation, Austin, TX, 2000

Comments or Questions?