Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Lisa Clemons

Lisa K. Clemons, MD

Family Medicine

4.5 of 5
(669) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Clemons is currently accepting new patients at: ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I chose Family Medicine as my specialty because I like EVERYTHING – from seeing a baby in one room to a well-woman exam to an elderly patient – and after 20+ years in practice, I enjoying seeing patients now more than ever! I like seeing all members of the same family. Knowing about patients and their family members can sometimes help me in my medical decision-making. I try to listen and make the best decisions for my patients, and then I like to see them again to be sure what I am recommending for them is helping them.

Personal Summary

In addition to her practice, Dr. Clemons is a busy wife and mother to three children. Her household has many pets, as her husband is a veterinarian. Faith is important to Dr. Clemons, and the family enjoys serving in their local church, as well as hiking and spending as much time outside as possible. Dr. Clemons also enjoys reading and is a fan of Jane Austen and Tony Hillerman novels. Her favorite Central Texas locales are Pedernales Falls State Park and the Violet Crown trail.

Professional Positions and Honors

  • American Academy of Family Physicians
  • Travis County Medical Society

Recommended Resources

📅 Request an Appointment with Lisa K. Clemons, MD

Joined ARC

2018

Education

BS in Microbiology, Texas A&M University, College Station, TX, 1991

Medical School

University of Texas Medical Branch, Galveston, TX, 1996

Residency / Internship

McLennan County Medical Education and Research Foundation, Waco, TX, 1999

Fellowship

Obstetric Fellowship in Family Medicine, Central Texas Medical Foundation, Austin, TX, 2000

Comments or Questions?