Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Lilah Mansour

Lilah S. Mansour, MD

Gastroenterology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Mansour is currently accepting new patients at:
ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888

More Info

Although the practice of medicine is a science, the art of medicine includes listening to and focusing on my patients as individuals to improve their health and well-being. ‘The good physician treats the disease; the great physician treats the patient who has the disease.’ -- Sir William Osler

Personal Summary

Dr. Mansour enjoys spending time with her family, in addition to exercising, being active and visiting the sights and scenes of Austin. She says “from seeing the Texas Longhorns compete to checking out the local food and restaurant scene, there is always something fun to do here in Austin!”

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American Gastroenterological Association
  • Member, American College of Gastroenterology
  • Member, Texas Society for Gastroenterology and Endoscopy
  • Member, American Medical Association
  • Texas Monthly Super Doctors “Rising Stars” - 2017

Recommended Resources

Joined ARC

2014

Education

B.A. in Microbiology, Magna Cum Laude and Phi Beta Kappa, The University of Texas at Austin, Austin, TX, 1999

Medical School

Louisiana State University Health Sciences Center (LSUHSC) School of Medicine, Shreveport, LA, 2003

Residency / Internship

Shands Hospital at the University of Florida, Gainesville, FL, 2006

Fellowship

Gastroenterology, University of Oklahoma Health Sciences Center, Oklahoma City, OK, 2010

Certification

Board Certified in Gastroenterology

Comments or Questions?