Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Attention Medicaid recipients: It’s time to renew! Look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering, or sent electronically to members who signed up for electronic notices.
Complete and return renewal packets and requests for information on time. Contact HHSC to report any changes (such as contact information, pregnancy, or household changes) as soon as possible.
No longer qualified for Medicaid?
Children: Most kids can still be covered through the Children’s Health Insurance Program / CHIP. For details, check your Medicaid notice or call 800-964-2777.
Adults: Adults may be able to get financial assistance to pay for a health insurance plan through the health insurance Marketplace. To apply, visit www.healthcare.gov or call 800-318-2596.
Update your information at YourTexasBenefits.com or call 2-1-1 and select option 2.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
Atención beneficiarios de Medicaid: ¡Es momento de renovar sus beneficios! Esté atento a los avisos de renovación enviados por correo postal en sobres AMARILLOS que dicen “ACCIÓN REQUERIDA” en rojo, o por correo electrónico a quienes se inscribieron para recibir avisos electrónicos.
Llene y envíe los paquetes de renovación y las solicitudes de información a tiempo. Comuníquese con la HHSC para reportar cualquier cambio (como información de contacto, si hay un embarazo y cambios en el hogar) lo antes posible.
¿No califica más para Medicaid?
Niños: La mayoría de los niños todavía pueden obtener cobertura a través del Programa de seguro médico para niños/CHIP. Para obtener más detalles, consulte su aviso de Medicaid o llame al 800-964-2777.
Adultos: Los adultos pueden obtener cobertura del Mercado de seguros médicos. Visite www.healthcare.gov o llame al 800-318-2596.
Actualice su información en YourTexasBenefits.com o llame al 2-1-1 y seleccione la opción 2.
ARC will receive the updated COVID-19 vaccine in the coming weeks. We will open schedules as soon as we have vaccine. Check back here for updates.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Center Street Ages seen: 0 - 99 Languages: Mandarin Joined ARC: 2021
Dr. Chen's last day at ARC was Friday, September 15, 2023. Please see below for physicians she recommends to new patients wanting to transfer or establish care at ARC. Read letter.
Dr. Chen currently has long wait times for new patients. Please see below for physicians she recommends to new patients wanting to transfer or establish care at ARC.
ARC Buda
ARC Center Street
ARC Kyle Plum Creek
Internal Medicine
Dr. Chen was born in Rhode Island, but her family moved to San Antonio when she was a toddler, so she calls Texas her home! When she’s not at work, Dr. Chen says “anything food related, I’m there!” She is always on the lookout to try something new and delicious. Dr. Chen also enjoys traveling and hiking, anything music-related, and of course, spending time with loved ones. Included in her favorite area locales are Granny’s Tacos food truck, and also enjoying the sunset over Lake Travis.
What I love most about Family Medicine is the breadth of care provided during every stage of life and how it allows us as physicians to connect with our patients and their families in a special, integral way. This includes having conversations with new parents and helping with the care of their newborn child, to having difficult end-of-life discussions with patients and their loved ones, and everything in between, thus helping build meaningful, long-lasting relationships. When a patient comes in to my clinic, the most important thing is for them to feel cared for and respected. I’m here to listen to and advocate for my patients and ultimately, to collaborate with them toward the betterment of their health.
An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Learn More
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Circumcision is a surgery to remove the skin covering the end of the penis, called the foreskin, and is most often done one or two days after a baby boy’s birth. ARC Pediatricians are available to perform the procedure and answer any questions you may have about the procedure.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Intrauterine contraception is a minimal user effort method, and an IUD is safe in most women. It is especially a good choice for any woman who is trying to avoid estrogen hormonal therapy. IUD insertions are scheduled at your Ob/Gyn’s office. The best time for placement is toward the end of normal menstruation.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our providers are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-404-0347 Fax: 512-406-6295
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I enjoy coming to the clinic to see my doctor. She's very nice and she explains everything to me. She takes my health very seriously and I have lost almost 100 pounds in the process.
I deeply appreciate Dr Chen and her assistant/nurse. She has always been very attentive and kind and thorough. Her nurse was very helpful today, easing the situation. Dr Chen is a remarkable doctor.
The doctor went over my medicines perfectly, understands my needs.
I dislike that ARC is like Drive through medical service. I basically wasted my time going in to get my prescriptions refilled. Additionally, I'm on my third physician since they don't stay is difficult to start over with a new doctor
It was Dr. Chen’s last day and I am glad I got to say goodbye and thank her. She is an awesome doctor.
Sorry to hear my primary doctor is moving. She was great.
Dr. Chen is currently accepting new patients | Telemedicine visits are available.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)