COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Center Street Ages seen from 0 to 99 Languages: Mandarin
Dr. Chen was born in Rhode Island, but her family moved to San Antonio when she was a toddler, so she calls Texas her home! When she’s not at work, Dr. Chen says “anything food related, I’m there!” She is always on the lookout to try something new and delicious. Dr. Chen also enjoys traveling and hiking, anything music-related, and of course, spending time with loved ones. Included in her favorite area locales are Granny’s Tacos food truck, and also enjoying the sunset over Lake Travis.
What I love most about Family Medicine is the breadth of care provided during every stage of life and how it allows us as physicians to connect with our patients and their families in a special, integral way. This includes having conversations with new parents and helping with the care of their newborn child, to having difficult end-of-life discussions with patients and their loved ones, and everything in between, thus helping build meaningful, long-lasting relationships. When a patient comes in to my clinic, the most important thing is for them to feel cared for and respected. I’m here to listen to and advocate for my patients and ultimately, to collaborate with them toward the betterment of their health.
Circumcision is a surgery to remove the skin covering the end of the penis, called the foreskin, and is most often done 1 or 2 days after a baby boy’s birth. ARC Pediatricians are available to perform the procedure and answer any questions you may have about the procedure.
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A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Intrauterine contraception is a minimal user effort method, and an IUD is safe in most women. It is especially a good choice for any woman who is trying to avoid estrogen hormonal therapy. IUD insertions are scheduled at your Ob/Gyn’s office. The best time for placement is toward the end of normal menstruation.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Nexaplanon implants work by using a hormone that stops an egg from being released by your ovary and prevents sperm from reaching the egg.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
737-404-0347 Fax: 512-406-6295
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Everything was fine the nurse and the doctor were very friendly and they treat me good
I had a list of concerns and she listened to each one and explained what she thought of each one.
Friendly & professional staff. Very little wait time,had an appointment was tended on time.
The visit was quick and informative
Really liked Dr Chen
Everyone was polite and helpful
Dr. Chen is currently accepting new patients | Telemedicine visits are available.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)