Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

George (Buddy) Tipton

George (Buddy) Tipton, MD

Orthopedics
Lower Back

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Tipton is currently accepting new patients at: ARC Medical Park Tower Orthopedics
📞 512-454-4561📞 512-454-4561
ARC Round Rock
📞 512-244-9024📞 512-244-9024
ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888
ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311
ARC Now Clinic
📞 512-259-3467📞 512-259-3467

More Info

Growing up in a physician’s family, I came to understand the values medicine represented: relief of physical and psychological suffering, community service, self sacrifice, having a unique set of skills, and the resultant sense of gratification this gives. My goal is to establish a strong physician-patient bond in order to instill trust and confidence, and to understand who my patients are as individuals. I look toward nonsurgical care first, knowing that most patients will get better without surgery.

Personal Summary

Dr. Tipton is an avid reader with a love of travel, and has gone overseas many times. He enjoys gatherings of his large family, saying “it’s very fulfilling to have children who just want to come over and hang out.” A native Austinite, his favorite Central Texas spot is the view from the top of a downtown building from which he can see the geography transition from flat plain to that of the Hill Country, following the path of the Colorado River.

Services Offered

Professional Positions and Honors

Dr. Tipton holds these memberships and honors:
  • Member, Travis County Medical Society 
  • Member, North American Spine Society 
  • Member, Seton Brain & Spine Board, 2012-2017 
  • Member, Seton Brain & Spine Leadership Council, 2014-2017 
  • Member, Spine Surgery Affinity Group, Ascension Health, 2011-2016 
  • Member, Texas Workers Compensation Medical Quality Review Executive Council, Austin, 2005 
  • Vice President, GWN Eggers Society, Division of Orthopedic Surgery, University of Texas Medical Branch, Galveston, TX, 2003-2004.

Patient Health Forms (English & Español)

Recommended Resources

📅 Request an Appointment with George (Buddy) Tipton, MD

Joined ARC

2017

Education

BA in Biology, Phi Beta Kappa, The University of Texas at Austin, 1973

Medical School

University of Texas Medical Branch, Galveston, TX, 1977

Residency / Internship

Both at The University of Texas Medical Branch, Galveston, TX
1978 – Internship
1982 – Residency

Fellowship

Spine Surgery, Henry S. LaRocca, New Orleans, LA, 1983

Certification

Board Certified in Orthopedic Surgery

Comments or Questions?