Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

DON’T WAIT — Renew or Update!

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

Attention Medicaid recipients: It’s time to renew! Look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering, or sent electronically to members who signed up for electronic notices.

Complete and return renewal packets and requests for information on time. Contact HHSC to report any changes (such as contact information, pregnancy, or household changes) as soon as possible.

No longer qualified for Medicaid?

Children:
Most kids can still be covered through the Children’s Health Insurance Program / CHIP. For details, check your Medicaid notice or call 800-964-2777.

Adults:
Adults may be able to get financial assistance to pay for a health insurance plan through the health insurance Marketplace. To apply, visit www.healthcare.gov or call 800-318-2596.

Update your information at YourTexasBenefits.com or call 2-1-1 and select option 2.

NO ESPERE ¡Renueve o actualice!

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

Atención beneficiarios de Medicaid: ¡Es momento de renovar sus beneficios! Esté atento a los avisos de renovación enviados por correo postal en sobres AMARILLOS que dicen “ACCIÓN REQUERIDA” en rojo, o por correo electrónico a quienes se inscribieron para recibir avisos electrónicos.

Llene y envíe los paquetes de renovación y las solicitudes de información a tiempo. Comuníquese con la HHSC para reportar cualquier cambio (como información de contacto, si hay un embarazo y cambios en el hogar) lo antes posible.

¿No califica más para Medicaid?

Niños:
La mayoría de los niños todavía pueden obtener cobertura a través del Programa de seguro médico para niños/CHIP. Para obtener más detalles, consulte su aviso de Medicaid o llame al 800-964-2777.

Adultos:
Los adultos pueden obtener cobertura del Mercado de seguros médicos. Visite www.healthcare.gov o llame al 800-318-2596.

Actualice su información en YourTexasBenefits.com o llame al 2-1-1 y seleccione la opción 2.

COVID-19 vaccine update - 9/27/23

ARC will receive the updated COVID-19 vaccine in the coming weeks. We will open schedules as soon as we have vaccine. Check here for updates.

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Damian Dos Santos, MD, FAAP

Damian D. Dos Santos, MD, FAAP

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Float Physicians Ages seen: 0 - 18 Languages: Spanish Joined ARC: 2022

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About Damian D. Dos Santos, MD, FAAP

  • Dr. Dos Santos' last day at ARC was Tuesday, June 27, 2023. Read letter.
     
    Dr. Dos Santos was born in Argentina, but grew up in Connecticut and then lived in Dallas during his pediatric training. In his free time, he enjoys soccer, hiking, going for walks with his wife and Boston terrier, and traveling/exploring new places. Among his favorite area spots is Zilker Park, where he loves walking their dog.

I was always very interested in science and biology, so medicine was a natural fit for me. My most memorable moments in medical school were the connections I developed with my patients and families during my Pediatrics rotation, leading me to choose this specialty. I am always most interested in what the patient/parent wants to talk about. My first question at every visit is ‘Any questions or concerns today?’ Letting the parent/patient guide the visit tends to lead to the best care.

Services

Flu Shots

Flu Shots

A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.

Learn More

Fluoride Varnish for Children

Fluoride Varnish for Children

Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.

Learn More

Immunizations

Immunizations

Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.

Locations & Hours

Credentials

  • Board Certifications
    Board Certified in Pediatrics
  • Medical School
    University of Connecticut School of Medicine, Farmington, CT, 2011
  • Residency
    University of Texas Southwestern Pediatrics Residency Program, Children’s Medical Center, Dallas, TX 2015
  • Education
    B.A. in Neuroscience, Amherst College, Amherst, MA, 2007
  • Professional Positions
    • Chief Resident, University of Texas Southwestern Pediatrics Residency Program, Dallas, TX, 2014-2015
    • Member, American Academy of Pediatrics
    • Member, Travis County Medical Society 
  • Awards & Honors
    • Arthur P. Gold Humanism Honor Society

Dr. Dos Santos sees patients at ARC clinics as needed.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)