Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Crystal Bowden-McKay

Crystal M. Bowden-McKay, MD

Gastroenterology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Bowden-McKay is currently accepting new patients at:
ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888
ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

More Info

I chose Gastroenterology as my specialty because of the diversity of issues we are trained to take care of, and the great effect GI issues can have on a patient’s quality of life. I am privileged to help so many patients with so many different issues get back to enjoying their lives. I believe that the physician-patient relationship is the most important aspect of providing great care. It is important that my patients understand their bodies and the evidence-based rationale behind my recommendations as their physician, so they can become active participants in their treatment plan.

Personal Summary

When she’s not working, Dr. Bowden-McKay enjoys working out, being outdoors hiking or kayaking, cooking and baking, and spending time with her family. They are still exploring the Austin area, but love trying new restaurants and new outdoor activities.

Services Offered

Professional Positions and Honors

Dr. Bowden-McKay holds these memberships and honors:
  • Member, American Gastroenterological Association
  • Member, Texas Medical Association
  • Member, Travis County Medical Society
  • Chief Fellow in Gastroenterology, 2016-2017
  • Phi Beta Kappa Honor Society

Recommended Resources

Joined ARC

2018

Education

BS in Biochemistry, Magna Cum Laude, Baylor University, Waco, TX, 2006

Medical School

University of Texas at Houston McGovern Medical School, Houston, TX, 2010

Residency / Internship

University of Alabama, Birmingham, AL, 2013

Fellowship

Gastroenterology Fellowship, University of Texas at Houston, 2017

Certification

Internal Medicine and Gastroenterology

Comments or Questions?