Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2023
Charlotte grew up in Friendswood, TX, a small suburb outside Houston. When she is not working, Charlotte spends time with her fiancé, walking her Boston terrier, trying new Austin restaurants, or meeting up with friends to play pickleball. Her favorite area spot is Barton Springs pool – “a great place to swim and cool off during the hot Texas summers!”
Learn more about Nurse Practitioners.
I have always been interested in pursuing a career in health care, and worked as a nurse for several years before becoming a nurse practitioner. I love Dermatology! As a provider, I am able to perform minor procedures and educate patients about skin conditions, while helping them feel like their best self. I love that I am able to establish ongoing relationships with patients in different stages of life as they face various dermatological conditions. I believe that each person should play an integral role in their care, feel like their voice is heard, and that they are educated to make informed decisions.
Your ARC dermatologist will help you decide on the best treatment plan for your acne.
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A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Your ARC dermatologist works with you to provide the proper care to ease chronic skin conditions like psoriasis, eczema, lupus, etc.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists can provide the proper care for skin cancer and other skin lesions.
An ARC dermatologist can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-292-5182 Fax:
512-292-5182 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I was diagnosed with a diagnosis that I knew I had and finally received treatment that I had asked for at a different visit
Charlotte Wright was so easy to talk to, very thorough in my exam & extremely knowledgeable about skin conditions. The nurse, was great, too.
All went well. Thank you
Never a Long wait! Staff is always helpful.
All was great
Friendly, Quick and Reassuring.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)