Labor Day holiday hours

ARC After Hours Clinics will be open on Labor Day, Monday, September 2: All ARC After Hours Clinics (ARC Cedar Park Building C, ARC Far West, ARC Kyle Plum Creek, ARC Round Rock, ARC Southwest) will be open 8:00am - 5:00pm.

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed the letter was sent in error. The following physicians and APC remain in-network, and you may continue seeing them without any changes to your coverage:

Perrigo infant formula recall

Perrigo Company has issued a recall of a batch of HEB Premium Infant Formula with Iron Milk-Based Powder and CVS Health Premium Infant Formula with Iron Milk-Based Powder due to elevated vitamin D levels, which could pose a risk to infants with kidney conditions. The affected products were sold in several states, including Texas.

Parents and caregivers can check if they purchased the recalled products by looking for the codes and use-by dates as listed below:

While the risk of adverse effects is extremely low, concerned parents can contact Perrigo at 1-800-538-9543 for more information.

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Candice Shipp, APRN, MSN, WHNP-BC, IBCLC

Candice R. Shipp, APRN, MSN, WHNP-BC, IBCLC Pronunciation Guide

Obstetrics/Gynecology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Center Street Ages seen: 12 - 99 Joined ARC: 2022

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About Candice R. Shipp, APRN, MSN, WHNP-BC, IBCLC

I decided to pursue a career in nursing after the birth of my first child. My nurses were supportive and helpful and made me feel confident during that time when I felt vulnerable, influencing my decision to change career paths. I believe that holistic care is paramount, and I focus on all aspects of a patient’s well being and how their condition or reason for accessing health care will impact their physical, emotional, and social well being. I believe primary prevention is key in helping patients reach their healthcare goals and is essential in empowering them to live their best lives. My hope is that every patient I meet feels well cared for and supported through the provision of patient-centered, evidence-based care and individualized health education.

Services

Adolescent Gynecology: "The First Visit"

Adolescent Gynecology: "The First Visit"

According to the American College of Obstetricians and Gynecologists (ACOG), adolescents should have their first routine gynecologic visit between ages 13 and 15 years old, which includes an introduction to the gynecologist and general health counseling, as well as discussion of any concerns.

Annual Gynecological Exam

Annual Gynecological Exam

The annual gynecological exam is a yearly preventative and diagnostic examination that helps monitor any ongoing physical or hormonal conditions. The examination typically includes a routine breast and pelvic exam, and may include a screening for sexually transmitted diseases such as chlamydia or gonorrhea.

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Birth Control and Contraceptive Counseling

Birth Control and Contraceptive Counseling

Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.

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Comprehensive Gynecological Care

Comprehensive Gynecological Care

A gynecologist sees patients of all ages for a wide variety of health issues, including pap tests, menopause, UTIs, birth control, well-checks, and STD testing and treatment.

Fertility Care

Fertility Care

Fertility care at ARC focuses on monitoring, maintaining, and restoring your reproductive and gynecological health.

Flu Vaccinations for Pregnant Women

Flu Vaccinations for Pregnant Women

Flu vaccine can help prevent a flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season. 

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Gender Inclusive Care

Gender Inclusive Care

Gender Inclusive Care is an approach to healthcare that respects and responds to the diverse health needs and experiences of our patients, regardless of their gender identity and/or expression. We welcome our patients to an environment free from bias and discrimination that is tailored to each individual's health needs (i.e. gender-inclusive language and terminology).

Genetic Screening

Genetic Screening

Genetic screening is the process of testing for a genetic disorders that may be passed to offspring.

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High Risk Pregnancy Care

High Risk Pregnancy Care

A high-risk pregnancy is one where the mother or the fetus has an increased risk of adverse outcomes compared to uncomplicated pregnancies.

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Menopause

Menopause

An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.

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Pap Smears and Other Gynecological Screenings

Pap Smears and Other Gynecological Screenings

Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.

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Pediatric Meet & Greet

Pediatric Meet & Greet

Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens. 

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Postpartum Care

Postpartum Care

Your ARC doctor will show you what to expect and how to manage soreness and discharge, soreness, mood changes, and more after delivery.

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Prenatal Medical Care

Prenatal Medical Care

Prenatal care provides the best care for you and your unborn child. It also helps prepare you for the delivery of a healthy baby.

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Preparing for Pregnancy

Preparing for Pregnancy

If you're planning to become pregnant, you want to take the best care of you and your baby to help reduce risks. Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an ARC Ob/Gyn physician or Nurse Practitioner. 

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Preparing for Your Baby

Preparing for Your Baby

Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an Ob/Gyn physician or Nurse Practitioner.

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Sonography

Sonography

A sonogram is a medical test that uses high-frequency sound waves, or ultrasound waves, to look at the organs and structures in your pelvic area.

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STD Screening and Treatment

STD Screening and Treatment

STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.

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Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Locations & Hours

Credentials

  • Board Certifications
    Women’s Health Nurse Practitioner; Registered Nurse; International Board-Certified Lactation Consultant
  • Medical School
    N/A
  • Residency
    N/A
  • Education
    BA in Journalism, University of Kentucky, Lexington, KY, 2004
    MS in Nursing, The University of Texas at Austin, 2009
    Post-Master’s Certificate, Women’s Health Nurse Practitioner, Vanderbilt School of Nursing, Nashville, TN, 2017
    Post-Master Certificate, Family Nurse Practitioner, University of Texas at Austin, 2022
  • Professional Positions
    • Member, Texas Nurse Practitioners 
    • Member, American Association of Nurse Practitioners 
    • Member, Nurse Practitioners in Women’s Health

Mentions

Candice Shipp, APRN is currently accepting new patients.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)