COVID-19 vaccine update - 3/17/24

ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.

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Ashley McClary

Ashley C. McClary, MD, MPH, FAAP Pronunciation Guide

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Float Physicians and APCs Ages seen: 0 - 18 Joined ARC: 2023

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About Ashley C. McClary, MD, MPH, FAAP

  • Dr. Ashley McClary rounds and sees newborns at St. David’s North Austin Medical Center and is not available for appointments.

    Dr. McClary grew up in Lynchburg, VA. When she is not working, she can be found swimming, playing tag, riding bikes, or having a dance party with her two young children and husband. Dr. McClary also enjoys climbing, being outside, and “more dancing!” Among her family’s favorite locales are the Lady Bird Johnson Wildflower Center and The Thinkery, both in Austin.

I knew at a young age that I wanted to be a pediatrician - a career with the sole focus of helping children and rooted in science. As a pediatrician, it's the enduring relationships I have built with the children, family, and communities I have the privilege of caring for that keep me going. These deeply human connections and commitment to service make being a pediatrician the best job on earth. My role is to partner with a child and their family, bringing my expertise to each unique situation in order to improve a child’s health and well-being. Every interaction, from newborn to adolescence, is a chance for me to listen and learn. Some families need information, others need answers, while others need reassurance. Wherever you are on your journey, I can’t wait to meet you and learn how I can help!

Services

Immunizations

Immunizations

Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.

Lactation Support

Lactation Support

If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.

Learn More

Newborn Hearing Screenings

Newborn Hearing Screenings

Hearing loss screenings for newborns help determine if your baby has hearing loss.

Pediatric Eye Exam

Pediatric Eye Exam

ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.

Locations & Hours

Credentials

  • Board Certifications
    Board Certified in Pediatrics
  • Medical School
    Tulane University School of Medicine, New Orleans, LA, 2013
  • Residency
    Lucile Packard Children’s Hospital at Stanford University, Palo Alto, CA, 2016
  • Education
    B.A. in Biology, University of Virginia, Charlottesville, VA, 2009
    Master of Public Health, Tulane University School of Public Health & Tropical Medicine, New Orleans, LA, 2013
  • Professional Positions
    • Fellow, American Academy of Pediatrics
    • Member, Travis County Medical Society
    • Member, Texas Pediatric Society
    • Committee Member, Texas Pediatric Society Texas Medicaid, CHIP and the Uninsured Committee
    • Committee Member, Texas Pediatric Society's Community and School Health Committee
    • Member, Greater Austin Pediatric Society

Mentions

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)