ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 13 - 99 Languages: Mandarin Joined ARC: 2024
Tammy Chen is an ARC Family Medicine Nurse Practitioner who sees patients at ARC clinics as needed.
Tammy grew up in Cerritos, California. In her free time, Tammy can be found hiking with her husband and German Shepherd, restoring old furniture in her garage, and going on off-roading excursions. Her favorite area spot is “anywhere hidden amongst the trees in the Austin Hill Country.”
Learn more about Advanced Nurse Practitioners.
I chose nursing because I had a passion for health and nutrition growing up. Surrounded by older adults in my family and church community, I observed how simple lifestyle changes and proper education can dramatically benefit one’s health. In nursing school, I enjoyed spending time with adults and geriatric patients, understanding their health patterns and behaviors and working with them to minimize health risks. I believe in making my patients feel heard and understood, especially when it comes to emotional and social circumstances. I strive to bridge any gaps in understanding, barriers to care, and provide resources when necessary.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Tammy Chen was very friendly.
Tammy Chen was pleasant and informative. Her assistant was pleasant as well.
I have CKD, and was prescribed muscle relaxers that are contraindicated. A less cautious patient could have had serious consequences. I was referred to PT in Kyle, even though I told NP I had one in Buda a few blocks from home.
Dr. Tammy Chen and staff give excellent service. She listened, answered all my concerns and scheduled needed appointments. She was excellent.
De. Chen was very helpful and answered all my questions and concerns since I am new at navigating Medicare.
Everything was fine.
Welcome to the Family Medicine team!
February 28, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)