COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Medical Plaza Specialty
Brooke has lived in several different states, mainly in Oregon as an adult. When she is not working, Brooke enjoys live music, spending time with her husband and almost-grown children, traveling, reading, and visiting antique and thrift shops, as she has a special interest in home décor and fabrics. Her favorite local spots (so far) include South Congress, Dripping Springs, and Fredericksburg, though she is still exploring!
The best part of my practice is building relationships with my patients. I enjoy working with patients to troubleshoot and treat their medical issues. I also enjoy collaborating with them in their care and empowering them to make decisions about their health and treatment. This includes psychiatric issues or problems in women’s health care. I have a strong interest in hereditary cancer screening, based on patients’ genetic history, as I am passionate about my patients obtaining this knowledge so they are able to make informed decisions about their health care moving forward.
Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt. ARC offers both 2D and 3D mammography screenings.
Treating infertility requires knowing the causes. Female and male infertility can be caused by underlying diseases and conditions, including thyroid and parathyroid disorders & diseases and hormonal disorders.
Flu vaccine can help prevent a flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Genetic screening is the process of testing for a genetic disorders that may be passed to offspring.
An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
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Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens.
A pelvic ultrasound is a scan that looks at the organs and structures in your pelvic area.
If you're planning to become pregnant, you want to take the best care of you and your baby to help reduce risks. Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an ARC Ob/Gyn physician or Nurse Practitioner.
Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an Ob/Gyn physician or Nurse Practitioner.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-260-1581 Fax: 512-406-7309
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Wait times are a little long and I have not enjoyed how long it takes for doctors and/or nurses to return messages and calls when the patient is having an issue or emergency. Last time I called it took over 48 hours to hear back.
Dr. Taylor is always so kind and helpful. She sat and talked with me about a lot of options that really didn’t pertain to gynecology but was good information.
Susan B. Taylor, NP was so easy to talk to; and answered all of my questions. She listened really well and she was a caring medical provider. I highly recommend her!
Wonderful visit. I scheduled with Brooke after not being able to get an appt with my regular obgyn. Loved her bedside manner, her compassion, and expertise. On a visit that isn't fun, I appreciated her kindness and healthcare information.
She was very friendly and got to know my daughter before diving into conversation about why we were there.
This was my first meeting with Dr. Taylor. She made me feel so comfortable. She listened and helped me with all my concerns. It was a pleasure.
Susan Taylor is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)