Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Robert Williamson, Jr.

Robert A. Williamson, Jr., MD

Ear, Nose, and Throat (ENT)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Williamson is currently accepting new patients at: ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888

More Info

Spending time with my Dad, a Family Physician, while growing up, introduced me to medicine, and I chose my specialty later in medical school. I try to dedicate myself to every patient and their family, to understand their needs in health care, and work with them to provide the best care possible. I want my patients to feel knowledgeable about all options available so we can make important decisions together about their care.

Personal Summary

Dr. Williamson grew up in Colorado and Plano, TX, before coming to Austin to study at UT. He spends as much time as possible outdoors with his wife and two daughters, on their bikes, on the trails, or in the water. The family loves vacationing in the Colorado Rocky Mountains, for both a summer break from the Texas heat and for winter skiing. For outdoor fun in Austin, Dr. Williamson and his family enjoy Zilker Park, Barton Springs, and Lady Bird Lake, and are excited to explore other parts of the Hill Country!

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Fellow, American Neurotology Society
  • Diplomate, American Board of Otolaryngology
  • Member, American Neurotology Society 
  • Member, American Academy of Otolaryngology
  • Clinical Assistant Professor, Department of Surgery & Perioperative Care, Dell Medical School at The University of Texas at Austin

Recommended Resources

📅 Request an Appointment with Robert A. Williamson, Jr., MD

Joined ARC

2016

Education

B.S. in Zoology, Summa Cum Laude, The University of Texas at Austin, 1991

Medical School

University of California-Los Angeles School of Medicine, 1995

Residency / Internship

UCLA School of Medicine-Center for Health Sciences, Los Angeles, CA, 2001

Fellowship

Neurotology, Baylor College of Medicine, Houston, TX, 2003

Certification

Board Certified in Otolaryngology
Neurotology Subspecialty Certification

Comments or Questions?