Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Noreen Valla

Noreen Valla, MD

Family Medicine

4.8 of 5
(209) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Valla is currently accepting new patients. Book Now ARC Kelly Lane
📞 737-220-7200📞 737-220-7200

More Info

What I love most about being a family physician is having the opportunity to build relationships with my patients and their families over the course of their lives. My focus starts with prevention – educating and screening before the onset of disease processes through a collaborative decision-making process with my patients. I strive to educate on healthy lifestyle choices such as diet, exercise, and stress management, which can help prevent and sometimes reverse major chronic diseases.

Personal Summary

Dr. Valla was born in Tanzania, grew up in Vancouver, British Columbia, and is now happy to call Austin her home! When she’s not working, she enjoys spending time with her family, traveling, and exploring the outdoors. Her favorite locales are Austin’s Lady Bird Lake and Auditorium Shores.

Professional Positions and Honors

Dr. Valla is a member of the Travis County Medical Society and the American Academy of Family Physicians.

Recommended Resources

Joined ARC



BS in Life Sciences, University of British Columbia, Vancouver, B.C., 2007

Medical School

Medical University of the Americas, Nevis, St. Kitts & Nevis, 2012

Residency / Internship

Rush University Medical Center-Copley Memorial Hospital, Chicago, IL, 2016


Board Certified in Family Medicine


Gujarati, Conversational Urdu and Hindi

Comments or Questions?