Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Melanie Belt

Melanie M. Belt, MD

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Belt is currently accepting new patients at: ARC South OB
📞 512-383-9752📞 512-383-9752

More Info

Listening to my patients and discussing their health needs are key to making sure they receive the best possible medical care for all their issues. And there is nothing quite like the joy of welcoming new life into the world, which makes my job as an OB/Gyn physician so rewarding.

Dr. Belt performs some procedures using the da Vinci® surgical system.

Labor and Delivery services provided at:

Personal Summary

Dr. Belt enjoys spending time with her family, including her daughter, and in her spare time, golfing.

Services Offered

Professional Positions and Honors

  • Co-Chief, ARC Ob/Gyn Department
  • "Rising Star,"Texas Monthly Super Doctors, 20122013, 201420162017, 2018 
  • Member, Travis County Medical Society Mediation Committee
  • Member, American Congress of Obstetrics and Gynecology (ACOG)
  • Member, Texas Medical Association
  • Member, American Medical Association
  • Member, American Association of Gynecologic Laparoscopists (AAGL)
  • Most Valuable Physician, St. David’s South Austin Hospital, May 2012
  • Best Teaching Resident, Texas Tech University Health Science Center, 2007
  • Best OB/Gyn Resident, Texas Tech University Health Science Center, 2007
  • Chief Resident, Texas Tech University Health Science Center, 2007 
  • Patient’s Choice Award, 2011

Recommended Resources

📅 Request an Appointment with Melanie M. Belt, MD

Joined ARC

2007

Education

B.S. in Biology, Xavier University, New Orleans, LA, 1995

Medical School

The University of Texas Medical School at Houston, Houston, TX, 2001

Residency / Internship

Texas Tech University Health Science Center, Midland/Odessa, TX, 2006

Certification

Board Certified in Obstetrics/Gynecology

Languages

Limited Medical Spanish

Comments or Questions?