Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.
Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.
Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, April 1 to 7:00am Sunday, April 2. To schedule an appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients
ARC East 7th
Ages seen: 16 - 99
Joined ARC: 2020
Dr. Parsons grew up in central Kentucky. She has a special interest within her practice for LGBTQIA+ medicine, gender health medicine, and sexual health. When she is not working, Dr. Parsons is out trying to explore all that Austin has to offer. Being relatively new to the city, she says “there’s a lot to find!” At home, Dr. Parsons enjoys cuddling with her corgi, and cooking. She is on the lookout for new favorite places!
I love family medicine because we have the opportunity to be a huge part of our patients’ lives, not just their health. Family Medicine is so much more than treating conditions – sometimes the most powerful medicine we can ever give is just our time and to let our patients know a friend is listening. I believe my job as a physician is to simply give all the best information I can to allow my patient to make the best decision about their health. The doctor-patient relationship works best when it is a partnership. I am particularly interested in LGBTQIA+ and Gender Health medicine, and I continue to grow and learn with the assistance of all my patients in this community.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day.
ARC offers HIV testing. ARC also offers PrEP treatment for people who do not have HIV.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Nexaplanon implants work by using a hormone that stops an egg from being released by your ovary and prevents sperm from reaching the egg.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
This was my first visit at this location and I was a little nervous not sure what to expect. The check in was smooth. The assistant was amazing! The doctor was awesome! She made me feel welcome. She was easy to talk too! Very great experience
Everyone is SO nice! I love coming here because I always feel validated in the health concerns I have and am given options and choices on how to proceed.
I felt immediately comfortable when the nurse took me back. She was warm, friendly, and helped any anxiety I had melt away. Then when Dr. Parsons came in, she was patient, knowledgeable, and took all of my concerns to heart. All of the information she gave me was concise and clear. Fantastic team! I couldn't have asked for a better experience!
Dr. Parsons was able to prescribe a medicine for me that I wasn't even aware existed, for a condition I assumed was intractable (persistent nightmares/night terrors). She listened intently to all my concerns and knew precisely how to help.
Every one very kind and caring
Best Dr visit I've had in a long time! I felt listened to and cared about as a person.
Dr. Parsons is currently accepting new patients, ages 16 and older | Telemedicine visits are available.
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)