Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Jasmeet Kaur

Jasmeet Kaur, MD

Family Medicine

4.5 of 5
(172) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Kaur is currently accepting new patients at: Book Now ARC Anderson Mill
📞 512-250-5571📞 512-250-5571

More Info

I chose a career in family medicine because it allows me to develop a long-term relationship with my patients and their families. I love the diversity in the patient population and tackling a variety of health conditions. I enjoy making an impact in my patients’ lives by helping them achieve their highest health-related quality of life. I believe in providing healthcare education to empower my patients to take charge of optimizing their health with my guidance. I believe in treating my patients like family, and providing holistic care that considers their life circumstances.

Personal Summary

Dr. Kaur is a true Austin native, raised in the city! When she is not working, Dr. Kaur loves taking her dog, Charlie, for walks on local trails and greenbelts. She also enjoys maintaining a vegetable garden, baking healthy desserts, making puns, and doing arts and crafts. When possible, Dr. Kaur loves traveling to foreign countries and exploring international cultures and cuisines. Her favorite Central Texas spot is Hamilton Pool – she loves “the lush trails leading to a dramatic waterfall flowing from the limestone canyon into a blue pool of water.”

Services Offered

Professional Positions and Honors

Dr. Kaur holds these memberships and honors: 
  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Academy of Family Physicians
  • Member, Society of Teachers in Family Medicine
  • Member, American Medical Association 
  • Member, Texas Medical Association
  • Member, North American Sikh Medical and Dental Association 
  • 2020 UT Austin Dell Family Medicine Residency Program AFMRD Scholarship Award
  • 2020 STFM Faculty for Tomorrow Resident Scholarship
  • 2018 AAFP Family Medicine Leads Scholarship for National Conference
  • Winner, 2015 UTMB Dr. Martin Luther King, Jr., Excellence in Servant Leadership Award

Recommended Resources

Joined ARC

2020

Education

BS in Nursing, The University of Texas at Austin, 2007
MS in Nursing, The University of Texas at Austin, 2009

Medical School

University of Texas Medical Branch, Galveston, TX, 2016

Residency / Internship

Dell Seton Medical Center at The University of Texas at Austin, 2020

Certification

Board Certified in Family Medicine

Languages

Punjabi, Spanish, Hindi, Urdu

Comments or Questions?