Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Edward Benton, Jr

Edward Garrison Benton, Jr, MDVideo Bio

Orthopedics
Adult Hip and Knee Reconstruction

4.8 of 5
(481) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Benton is currently accepting new patients experiencing Hip and Knee pain at: ARC Medical Park Tower Orthopedics
📞 512-454-4561📞 512-454-4561
ARC Far West
📞 512-346-6611📞 512-346-6611
ARC Round Rock
📞 512-244-9024📞 512-244-9024

More Info

Helping a person return to wellness, knowing each patient and giving them my best - this is what I love about my work. My goal is to help people overcome the burden of joint pain and return to the activities they enjoy. I strive to provide compassionate care, tailored to each individual’s needs.

Personal Summary

Dr. Benton grew up in Abilene, TX, graduated from Baylor University with a degree in Electrical Engineering, and worked at Lockheed Martin Aeronautics prior to going to medical school and completing his training in Texas. In his free time, Dr. Benton enjoys the outdoors – fly fishing, kayaking, exploring Texas and Colorado with his wife and son.

Services Offered

Professional Positions and Honors

Dr. Benton holds these memberships and honors:
  • American Academy of Orthopedic Surgeons
  • American Association of Hip and Knee Surgeons
  • Texas Orthopedic Association
  • Texas Medical Association
  • Travis County Medical Society
  • Consultant, Baylor University Research and Innovation Collaborative 2014 - 2017
  • Various published research papers and publications
  • Texas Monthly Super Doctors “Rising Stars” - 2018, 2019
  • “Physician of the Quarter” award, St. David’s Surgical Hospital, 2018

Patient Health Forms (English & Español)

Recommended Resources

📅 Request an Appointment with Edward Garrison Benton, Jr, MD

Joined ARC

2017

Education

BS in Electrical Engineering, Baylor University, Waco, TX, 2002

Medical School

Texas Tech University HSC School of Medicine, Amarillo, TX, 2007

Residency / Internship

Scott & White Memorial Hospital, Temple, TX, 2012

Fellowship

Fellowship in Adult Hip and Knee Reconstruction, Cleveland Clinic Florida, Weston, FL, 2013

Certification

Certified by the American Board of Orthopaedic Surgery

Comments or Questions?