Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Barbara Kiersz

Barbara M Kiersz, DO

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Kiersz is currently accepting new patients at: ARC Far West
📞 512-346-6611📞 512-346-6611

Barbara M Kiersz, DO - Family Medicine - Austin Regional Clinic

Barbara M Kiersz, DO

Family Medicine

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I became a family physician to treat the whole patient – mind, body and soul. I like to work with my patients to improve their quality of life, focusing on lifestyle and fitness. I listen to their goals and aspirations in life and wellness to create a plan that will guide them to success, and I try to lead my patients by being an example of nurturing the body and exercising. 80% of chronic diseases are preventable, and I work with my patients to help keep them from becoming part of that statistic.

Learn more about Doctors of Osteopathic Medicine (DO).

Personal Summary

In her free time, Dr. Kiersz enjoys time with her fiancé, taking her miniature dachshund on hikes, doing crossfit, building puzzles, singing and dancing. Her favorite spots in Central Texas are “any and all hiking trails!”

Professional Positions and Honors

Dr. Kiersz holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Academy of Family Physicians
  • Member, Texas Osteopathic Medical Association
  • Member, American College of Osteopathic Family Physicians
  • Cranial Academy Scholarship recipient, 2015-2016

Recommended Resources

📅 Request an Appointment with Barbara M Kiersz, DO

Joined ARC

2017

Education

BS in Chemical Biology, Dean’s List, Stevens Institute of Technology, Hoboken, NJ, 2010

Medical School

Touro University, Henderson, NV, 2014

Residency / Internship

Internship: Georgia Regents University, Medical College of Georgia, Augusta, GA, 2015
Residency: University of Texas Health Science Center, San Antonio, TX, 2017

Languages

Spanish

Comments or Questions?