Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Azure Adkins

Azure G. Adkins, MD

General Surgery

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Azure Adkins's last day at ARC was Friday, March 11, 2022. Please see below for physicians she recommends to patients wanting to establish care at ARC. Read letter ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581

More Info

I have always liked working with my hands. As a teenager, I took Robotics courses for two years and created origami in my spare time. With my interest in science, I was advised to pursue medical school, where I quickly realized that the only choice for me was to become a surgeon. Following residency, I pursued a fellowship in minimally invasive, robotic and bariatric surgery to increase my technical abilities. I want to help guide my patients through what can be a confusing and often stressful time. Open communication and transparency are ways that I ensure my patients are as comfortable as possible with their care. I believe in taking care of patients as though they were my own family.

Please see below for physicians she recommends to new patients wanting to establish care at ARC. 

ARC Medical Plaza Specialty: 512-260-1581
ARC Far West Medical Tower: 512-346-8888
ARC South 1st Specialty & Pediatrics: 512-443-1311
ARC Southwest: 512-282-8967

Personal Summary

Dr. Adkins was born Carrolton, TX, moved to Germany as an infant, and moved to Austin when she was seven years old. In her spare time, she enjoys spending time with family and friends. Dr. Adkins is so excited to be back in the Austin area near loved ones. She and her husband like to take their son to parks and for long walks with their dog. They enjoy spending time outside as much as the weather allows, and look forward to exploring the plant-based food scene in and around Austin. Dr. Adkins’ favorite area locale is Mt. Bonnell – where “the views are incredible and the hike is a good workout!”

Services Offered

Professional Positions and Honors

Dr. Adkins holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Medical Association
  • Member, American College of Surgeons
  • Member, Society of American Gastrointestinal and Endoscopic Surgeons (SAGES)
  • Austin’s Top Doctors, Austin Monthly, 2022 

Recommended Resources

Joined ARC



B.A. in Biology, Cum Laude, Occidental College, Los Angeles, CA, 2008

Medical School

McGovern Medical School (University of Texas Health Science Center at Houston), Houston, TX, 2013

Residency / Internship

Kaiser Permanente Los Angeles Medical Center, Los Angeles, CA, 2018


Advanced GI MIS Bariatric & Robotic Surgery, Alta Bates Summit Medical Center, Oakland, CA, 2019



Comments or Questions?